I visited Scott’s Farm, East Wittering, over the Aug Bank Holiday. On arrival we were told that we had to stay for the complete weekend - not a problem as we intended to do so anyway. We were also told that we were not allowed to reserve a pitch for our friends as the site had had problems with other people - who had been banned - and this way was the site's security mechanism to ensure that those people did not return, again this was understandable.
The site was large and had sufficient washing and shower facilities to go around. One slight criticism is the lack of toilet brushes and hand soap in the toilets - but this maybe because the brushes are taken away by people (?). At one point over the weekend there was no toilet paper. I put this down to children flushing it all down the toilets - although, I have no proof of this - suffice to say that the toilets and showers are thoroughly cleaned and replenished at least twice a day.
Two of my closest friends arrived on the Saturday. In the previous weeks they had emailed the site and repeatedly called to find out some more details of the site but received no response whatsoever. On arrival they spoke to a young man in reception and explained that they had a camper van, and two small tents that their two children and partners would use and were advised by the receptionist that two pitches would be required.
All was well until later in the evening when one of the staff came around to the pitch and asked for the ticket on the tent to be displayed. My friends explained that they did not have one and that the young man in the reception had stated that they would require two pitches. The member of staff was adamant that this was not possible and that they should take the tent down. My friends asked the member of staff to speak to the man in the reception and described the man to him. He refused and went away. About half an hour later he returned with one of his colleagues - a man of South African origin, whose attitude, manner and customer focussed approached left a lot to be desired. He arrived and abruptly stated (along with a lot of finger poking) that the tent had to be taken down. My friends wife explained, again, what happened in reception and the South African (I don’t know his name) called her a liar. This man had no manners, consideration or pragmatic viewpoint whatsoever. At this point my friend took great exception to being called a liar and raised her voice. The South African ignored anything she was saying and blankly stated that the tent was to be taken down or the couple would have to pay an additional £48. They refused as they had paid in good faith at the reception (and were totally open and honest about the numbers of people and tents involved). He then stated that they were evicted - point blankly and with sufficient venom in his voice to alarm me that things may be getting out of hand. He then left. Being a Bank Holiday weekend and being sociable, my friends had been enjoying the sunshine and had drunk more than the legal limit; driving was therefore out of the question.
About an hour later the South African returned with the Police and stated that my (female) friend had been aggressive towards him and he thought that she was going to cause trouble (please note that my friend is the most placid, considerate and understanding person I have ever met).
Although the tent was taken down, as the South African would not accept that one of his staff had made a genuine mistake, this whole episode spoilt what was otherwise (and until that point) a pleasant weekend.
In view of the aggressive behaviour of one of the staff (coupled with the lack of customer service and/or care), I would not recommend this site. The site does stipulate that no large groups are allowed but do not define how large a large group is. Coupled to this is the clear evidence that some people were arriving and then pitching their tents in what was clearly a large group (6-tents in a circle) but this was not dealt with. My honest opinion is the staff (one in particular) act if they do not like your face. (I am trying not to rant here and am trying even more not to be completely negative but the whole experience left a very nasty taste in my mouth). Having witnessed someone being treated in such a poor manner I will never again return to Scott’s Farm. I was tempted to write a letter of complaint to the site but expect that they would simply throw it in the bin as they would treat that letter with the contempt that they treated my friends.
My recommendation - stay away from Scott’s Farm Camp Site and find another site that understands its customers, provides clear policy on its site rules, engages with customers with understanding and in a way befitting a service provider/customer relationship and is as welcoming as a camp site should be. In the case of Scott’s Farm - that camp site is not it.
- Also Known As:
- Scotts Farm Camping Site - East Wittering Hotel
- Scotts Farm Camping Site - East Wittering Hotel Chichester
- Scotts Farm Camping Site - West Wittering West Sussex
- Official Description (provided by the hotel):
- Scotts Farm Camping Site is a wonderful place to bring the family for the holidays or just the weekend. Large grassy fields and play area for the kids. Dogs are welcome and a large walking area is provided. The village is within 10 minutes walking distance of the camp site. It has great choice of restaurants, takeaways, pubs and other shopping amenities to suit all your needs. 10 minutes walk from the award winning beach of West Wittering make it a lovely place to spend your holiday or weekend. Tents, touring caravans and camper vans are all welcome. There are modern toilet and shower blocks with a wash and laundry room and disabled facilities and we have a small site shop which supplies camping gas, ice packs and other camping sundries. Also, check our website for current deals & offers. ... more less