After reading the previous review, we decided to book into the Lilydale Tavern when rooms in Launceston were booked out.
As we were flying into Launceston at 8pm, I advised the hotel on the phone that we would not be arriving until 9pm. I was abruptly told that they would be closed by then, but he would leave the keys under the door mat of our room. I was happy with this arrangement and he said he would write in the book for this to happen.
I confirmed that the cost would be $79, as per their website. Their response spoken quite rudely was: "Thats wrong, it needs to be updated, its $89."
When we arrived at Lilydale, we looked all around to find our keys....they were not there. Luckily the Tavern was still open, so we went into the Tavern to ask about the keys.
There was no welcome, no apology, nothing. The owners response was "You're lucky we're still open, we are normally closed by now"
While we were able to get our keys that night, we were lucky. If he had closed (the tavern was busy), we would have had no option for accommodation that night. There was no after hours number, and nothing else in Lilydale at all.
Although the rooms are okay for the price, the hospitality and service (our beds weren't made for our second night) was unacceptable.
I would not recommend.