My girlfriend and I recently ate at Samurai Steakhouse for the first (and last time!) The problems started when the hibachi chef was flipping around the cooking tools. He missed the catch and the flipper landed in my bowl of steak sauce on the table. As result, I had steak sauce splattered in my hair, left eye, all over my face, white sweater and all over my jeans (quite the mess!). My girlfriend also had steak sauce on her jeans and shirt as well. The chef sincerely apologized to which I understood (hey..accidents happen). I spent about 15 minutes attempting to clean up in the restroom and finished dinner wearing a tee shirt with my messy sweater wrapped in a plastic bag and steak sauce still running down my back. The big shock came when the full bill was presented for $64 by the waitress. By no means did we dine here with the intentions of a free meal, but to be expected to pay the bill after having a bath in steak sauce and our jeans and a sweater likely being ruined was absurd! I asked our server, who was of no resolution, to speak with the manager. Another female (manager) came over and presented a 10% card that could be used with future dinning visits. Even after I explained that my sweater and jeans were ruined, she insisted there was nothing she could do .. pay up! I then asked for the general manager who was not present. He was allegedly contacted at home by the female manager and she then hastily presented a 20% off card on future visits as long as I paid the full bill. I told her at this point I would not be returning and would be submitting a bill to her for our ruined clothing/dry cleaning! She then angrily said they would take care of the bill, but at the expense of the chefs paycheck, and she rudely walked away. All the other unknown guests at our table were in shock we received a bill and of the poor customer care by the waitress and manager. The chef came out to apologize again and told us they were now going to fire him! I felt horrible for him and again told him I wasn't upset with him.. just with the poor way the manager handled the situation. This place has zero concept of customer service and apparently could care less about their staff or customers! We will never eat here again and have told many others of the horrible customer service and experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC