Stayed two nights May 2012 for a seminar at hotel. Had a room in the Cherokee tower which is the original tower. They have opened up newer towers so so of my cons may be corrected. The entrance to hotel is on the back side of the facility. There is free valet parking but no sign that says it is free. There is adequate parking in parking garage which is maybe 100 yards at most from front door.
Check in was smooth with only a couple people in line. No issues with reservation. Check in was friendly and smooth but could use some fine tuning to personalize it a little. Address the customer by name and welcome them. These are minor points but are the little details that set aside a nice hotel from a fantastic hotel.
This property is a casino first and then hotel was added. It was not originally built to be a hard rock but obtain the branding during their growth spurt. Thus, if you expecting a true hard rock...this isn't it. No guitar shaped pool and no hard rock cafe.
The staff was helpful when asked and the hotel and rooms were clean. The public restrooms could use some work as far as running the cleaner crew through a little more often. Sunday morning at 10 am....trash cans overflowing and water all over counters.
Pool area is small but nice with cabanas and lounges. On Thursday afternoon with nice weather.....cocktail waitress only came through one time.
Room was nice and nicely decorated. Water pressure and air worked great. The a/c is loud though if you need total silence. There is gap under the door so you get a lot of hallway noise coming into room and you can hear the neighbors clearly through the bathroom vents. Room has coffee maker and overheard that mini fridges were available if you requested on. Beds were adequate but not overly comfortable. Quality of sheets and towels were good. Flat screen tv. Room size was fine. Marble countertops and minibars in room. Carpet was not worn but had big wrinkle down the middle sticking up from loose and poor installation.
They have improved the restaurants from my last visit and will review separately. The I had the buffet for lunch and was 11 dollars. It was excellent and worth the money. The drink prices at the bars were fine. There was a restaurant called lyric that I saw that I didn't eat at but looked at prices. Biscuits and gravy for 3.95 so looked decent.there are a couple of places to eat including a steak place and a Toby Keith's.
The Casino is in an area that really isn't anything around. It is a 35 dollar can ride downtown. There is a Walgreens, taco bueno, and waffle house but not really anything else nearby. There is a small shop that sells soda and a Starbucks on the property. I tried to find some fruit to eat and could not find a apple for sale anywhere in the hotel. A bowl of apples at front desk would be nice or at least sell some fruit at Starbucks .
They do have an early checkout at 11 instead of noon.
Remember, Oklahoma doesn't have true gambling. Craps is played with cards instead of dice. Blackjack is the same but you have to pay a fifty cent ante with each hand. Tables were friendly and there were 5, 10,15,25 dollar tables on friday night. There was a no smoking area in the slots.....not sure about the game table areas. There is a faint smoke smell in the casino in most places. There is a night club called friction and several bar areas.
Overall, cool place to hang for a day or two if here for seminar or going to concert. Joe Walsh played while I was here and zz top is coming. There is a golf course on property but no spa. The exercise room is small but equipment looked new and it was clean.
Ask for the newer towers
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC