First I will start with the plus. The customer service on the phone when i book this hotel was great along when we got lost the directions were perfect. Started when we first entered the room. someone had left the heat on high and was blazing hot in the room. The smell of urine in the bathroom and throughout the room was perfect if you were in a nursing home. The toilet would not flush very well and got plugged up twice. i went to front desk to ask for a plunger or maintenence/housekeeping to come to my room it was about 8:30 at night and the agent said if i go talk to this man in the bar who was off shift he might be able to get a plunger for me, so i did and was succesfull with that task. two hours later and minimal paper the toilet was plugged up again. I was only at the hotel until about 6:00 am with going to bed at around 12:30 am so i went to the bathroom in the lobby. At 4:00am my crew and i started taking our showers and the first person in the shower after about 30 seconds of being in the shower it sounded like a shotgun going off and the whole room vibrated so i go in the bathroom and the shower head had blown of and water squirting everywhere. So needless to say my experience was not a pleasant one. the front desk agent could care less. Okay with one more positive note (not)i thought that the full breakfast started at 6:00 (front agent said it started at 6:00am the night before). My whole crew get fully ready and head downtairs. Full breakfast doesnt start until 7:00am onSaturday.