My husband and I stayed at the Colcord the night of the Michael Buble concert. The problems started before we even arrived. The night before our stay I called to confirm the type of room and rate I had requested months before. When the woman answered the phone she was talking extremely fast and cut me off mid sentence "thinking" she was answering my question... she wasn't. Had she waited for me to finish my question, I wouldn't have had to repeat myself. She was rude.
Upon checking in the rudeness continued from the same blonde I spoke with on the phone. She informed me that the vallet service was "busy" and may not help my husband and I. Thank you very much. She also informed us about the Restaurant Soliel yet neglected to inform us they had NO available tables for the evening. When I called down to the front desk to ask about breakfast in the morning, you know the one that comes with your stay... she told me it was until 11:00 am... it wasn't thought. It was until 8:30. Once again, thank you for your "help"
They neglected to provide turn down service, I could go on. The room was nice but the situations left such a taste in my mouth. I will never return. I plan to try the Skirvin next time...

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