A standard size room is larger than many other hotels’ standard size room. The rooms were very clean.
Front desk staff was sassy. Took a long time to check out.
Employees who work at the hotel smoking outside the entrance of the Hotel. One employee used vulgar language in responding to a challenging guest situation. Hotel not very receptive to assisting when there is a problem to be corrected.
Valet parking. One valet attendant, first name, James, was very nice and respectful. Another valet attendant was rude. Many times valet parking was not available and the guest had to park their vehicle themselves and/or walk and get their vehicle themselves. Valet service is not very secure. Valet does not always lock the vehicle after they park it in the outside public parking lot. The valet employees hang the guests’ keys on a board in a small room and do not shut the door to the room. Many times the valet is not in the vicinity of the room that contains the keys. Anyone could quickly walk into the room and grab someone’s car keys and go to that vehicle and steal. Not recommended to utilize the valet parking.
Bell staff to assist with luggage. Bell staff were not always available. Cart to transport luggage to and from your room was not always available. Restaurant in the hotel was expensive.
Lounge/bar in the hotel.
Shuttle service available but service not dependable..
The hotel is very old. The hotel is not decorated very well. No bath tub in the standard size room.
Catering service for family groups and reunions, weddings, etc is available. Catered food was good.
Initially, the catering service was challenging/frustrating to deal with in regards to planning a gathering. However, shortly before the date, the catering service hired a new director of catering. The new director did a good job.
Hotel does not have a manager on duty except regular weekday working hours. During our weekend stay at the hotel, an issue arose that required speaking with the general manager (someone’s car was not locked after it was valet parked and there might have been identity theft). The general manager was contacted and became upset because he stated that he does not work on weekends and he refused to cooperate and stated he would deal with the issue on Monday during his work hours.

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