“Lincoln City is a 'Gambling Town' and under the current inexperienced management so is this motel”
We have real mixed emotions about this review because there are so many positive aspects to the Whistling Winds. From the initial contact of their website they are trying to create a visually appealing lodge with competitive pricing. We were really looking forward to the experience and had even suggested to friends that they also make reservations there and join us for a weekend of beautiful beach weather.
Upon arrival the place looked quite quaint and ideal. When we entered the room the initial eye appeal was in line with the anticipated quaintness we had expected, with modern upgrades of a wall mounted flat screen TV and a square 2-person jacuzzi-the reason we had chosen this room. Being over six and half feet tall, my use of a regular bathtub size jacuzzi only serves as great comic relief for my wife! They only have two units with a large jacuzzi and the one with the King size temperpedic had already been booked at the time of our reservation and we were left with the one containing a queen size bed, which was described as quite comfortable, and it was. The rest of the room's furnishings were a comfortable chair, a small table under the flat screen, a stand for our suitcase and a cabinet sink. The sparcity of furnishings allowed easy walking about the room and allowed for an open and uncluttered look.
As we looked for a place to hang our coats we then realized that there was no closet space available, but a half dozen 'hooks' placed on the wall about the room. We then noticed that there was no drawer space to unload our suitcase-this wasn't a problem for our weekend stay, but would not make for a comfortable longer visit. We further noticed that there was no refrigerator to store the contents of our Ice Chest and when we asked about that we were informed that some of the units currently contained refrigerators and the owners would be installing refrigerators in the remaining units in an as yet undefined future time. Luckily the unit which our friends had booked did have a refrigerator where we could store our champagne and appetizers to enhance our weekend getaway.
For this particular stay the minor inconveniences were overcome and the managers then showed us a couple of their other rooms which contained kitchenettes and one with a fireplace and seperate bedroom, giving us an adequate choice for accomodations during a longer stay.
As we cracked open a bottle of champagne to share with our friends and toast the anticipated spendor of the weekend to come, we were taken a little aback when our friends noticed that we had no glasses in our room, but said they had some in theirs and would go get them. We explained that we had brought some champagne glasses in our travel kit and that wasn't necessary, so we forgot about it and proceeded with the toast and an afternoon of exploring the town.
Upon our return we began preparations for attending 'The Amazing Johnathan' performance at Chinook Winds-the main reason we had chosen this particular weekend for our jaunt and we had just gotten lucky that this was the first weekend where the weather was perfect a trip to the beach. We noticed that there were none of the 'bath essentials' which one would expect, again not a problem as we bring our own shampoo, conditioner and body wash. So, again, we moved forward to the anticipated enjoyment. My wife commented that she had used the only towel provided and that it was fortunate that we also brought oversized towels for my convenience. All of the little oddities were shaken off, but noted as inconvenient had we not been properly prepared, and we headed off to the show and dinner.
After a splendid night out of great companionship, we headed back for a jacuzzi and a good night's sleep. Upon awakening we were met with our first real inconvenience in that there had been less than a quarter roll of bathroom tissue installed and we could find neither a backup roll nor a box of 'Kleenex.' I went to the front office to ask for some and then recounted the other standard amenities which had been lacking. They explained that they had a 'new maid' yesterday. This, more than anything else, troubles me.
First, responsible management 'trains' their employees and, especially at the end of their first day, verifies their performance meets the standards of the motel. Obviously, neither of these duties had been performed.
Second, management should never lay blame at the feet of an employee because it is unprofessional, shows a great weakness in their own character and an unwillingness to accept their failings and possibly learn from the experience.
Third, when offering a bottle of champagne to a guest as compensation it should not be one which cost $3.98 at the local Grocery Outlet. This is nothing against Grocery Outlet because sometimes they get some great wines at amazingly low prices and it is a valuable asset to experience a variety of normally undiscovered tastes. It also affords those trying to develop their knowledge and palate an affordable way of doing such. However, in this particular case it showed another failing in the management. Bear with me while I deviate slightly here, please. The selected bottle was Champigny, which Grocery Outlet had been selling their Brut and Demi-sec for $6.98 prior to this past Christmas. Champigny Brut is a fantastic champagne and at a fine restaurant would demand upwards of $50 a bottle and in a store, if you are fortunate enough to find one which carries Champigny, it normally lists for $35+/- a bottle. My wife and I bought cases of this from every Grocery Outlet in our area, which is why I am extremely familiar with the pricing on this item. The Demi-sec is a far less acceptable Champagne and the Grocery Outlets were forced to drop the price to $3.98 just to attempt to unload it. A bad champagne is a bad champagne no matter how low the price! A bottle of Demi-sec is what was proffered and kindly refused. Considering the importance of returning to the room with the bathroom tissue in a timely manner, the conversation with the extremely youthful managers was curtailed.
The bed was comfortable, the jacuzzi was roomy, the location was quite convenient, there was minimal traffic noise, the motel has secure parking with video surveillance, a nice conversation pit/smoking area which is tented to ward off the breeze and heated with a tiki torch, and lots of outdoor Adirondack chairs. Absolutely everything that one would want for a comfortable 'home away from home' atmosphere. If this place only had some competent management it would be perfect.
We really wanted to support a 'trying' business, but we can't recommend it at this time and that is a real shame. In our opinion until the owners find more experienced management than the current incompetent young couple who are not of equal quality to their property the guest's experience will at best be hit and miss. If you are one of the fortunate ones, then your stay will be great. If you are an experienced traveller who brings absolutely everything, including bathroom tissue, then your stay will be great. If you are a less fortunate one or understocked, then your stay will be far less than desired.
If we choose to visit here again, we will inquire if this is the same management as in April of 2012 and if it is, then we shall request that they review our room for proper amenities and cleanliness prior to our arrival. The likelihood of a revisit is slim since the Inn at Otter Crest is just down the road and we have never been disappointed there in 30 years of ususally staying with them when we visit this area. We should have made the extra 15 minute drive, but we were unsure of how much 'partying' we would do and wanted to be within walking distance of our main destination; just to be on the responsible side.
Since the arrival of the Casino, Lincoln City has become a 'Gambling Town' and staying at this motel will be your first high stakes gamble; not monetarily, but definitely in personal convenience.
Be specific on what would best suit your needs. They have a wide variety of room types and the 1940s...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Report response as inappropriate
We would like to personally and sincerely apologize and take full responsibility for your unsatisfactory stay. We would like to assure you, in spite of our appearing so young, we are quite experienced, educated, high quality individuals. It was not our intention to blame the new housekeeper, only to apologize and explain our unique situation. Marci did follow up on your complaint and there was an honest oversight on leaving an extra roll of toilet paper and tissues for which we apologize.
While we would like to explain our unfortunate circumstances here at the Whistling Winds Motel, we would also like to make it clear that by no means do they excuse the unacceptable conditions of your stay. Under ideal conditions we as new managers would have been properly trained over the course of two to four weeks. However, before new managers had been found, a member of the previous management team suffered from severe health issues. Thus neither were available to assist in our training.
The choice left to the owners was to either shut down operations entirely or to allow us to train “on the fly” during normal operations. As a result, we have two “extremely youthful” managers running a motel and vacation rental business under unique circumstances. As an unfortunate side effect, few of our highly valued guests (you and your wife being the first to bring this to our attention) have been witness to the aspects which have fallen through the cracks, so to speak. As stated, none of this makes up for our oversight. However, we and the owners of the establishment have great confidence in our management abilities, regardless of our age and appearance.
As for the champagne...the former managers left behind the cases that we assumed to be for guests upon request. We felt it was a polite gesture to offer it given your dissatisfaction with your room. Not recognizing the brand as being of such poor quality we apologize for the offense. It will be replaced immediately with a more acceptable selection. We thank you for bringing this to our attention.
Currently, we are well stocked with additional amenities such as fresh linens, towels, soaps, shampoos, conditioners, lotions, etc. We provide all upon request and are, of course, complementary. Being a small motel, we do not have a cleaning staff and do not come into your room during your stay to bring extra towels or make your beds. If we see you around we will ask if you need anything, but otherwise, guests are more than welcome to come by the office or knock on our door if they ever need anything.
We actually have three jacuzzi rooms. Two of which have queen sized beds, the other room offers the king sized Temperpedic. Because we are a vintage “boutique” motel each room is quite unique. Our three jacuzzi rooms are the only rooms specifically designed for romantic one night stays. We offer five rooms with full kitchens as well as ample storage for extended stays. The remaining rooms are equipped with mini fridges, coffee pots and microwaves. As new management it is our intention to increase the amenities offered in every room, including wine glasses and ice buckets in the jacuzzi rooms. Ice will be offered upon arrival and at request.
We sincerely encourage and appreciate special requests, critiques, and comments from our guests.
Thomas Ramsey Co-manager
Marcella Baker, Co-manager
Whistling Winds Motel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC