My husband and I had a less than stellar four-night stay here. As we entered the lobby, we were greeted by the aroma of stale cigarette smoke. This would become a familiar smell, one that has literally worked its way into the fabric of this shabby property a few miles from downtown Portland. Although the smoking rooms are on the first floor, the smell permeated the hotel, invading our room on the second floor.

The room was spacious but clearly had not been thoroughly cleaned since about 2002. A dusty film covered all surfaces--the dresser, the TV, both nightstands, and the table--and the window sill was filthy. The bathroom was in a better state and looked to have been recently remodeled, but we were disappointed to find a wall-mounted soap and shampoo dispenser instead of shampoo bottles and soap. I like to take the bottles and reuse them.

Our main complaint was that our room was not serviced for two days. On both days, we left for the day before 11:30 a.m. and were careful to leave the "Housekeeping Please" card in the key card slot. Because at least one housekeeping cart stood somewhere in the hallway at all times, we figured someone would service the room in the 10-plus hours we were gone. Silly us! On Day 2 (actually, the night of Day 2), we talked to the reception person, who grimaced and smacked her forehead. Apparently this had happened before. She couldn't do much for us but send someone to our room with a pile of clean linens and towels.

And now for the breakfast. We've stayed at a few Best Westerns now, and usually the continental breakfast is decent. The breakfast here was bare-bones: only three types of dry cereal; a strange, futuristic dome full of cold hard-boiled eggs; stale doughnuts; bread and English muffins that you toast yourself (OK, no complaints there); and, my personal favorite, a stainless steel vat of vanilla yogurt. The breakfast attendant, a surly woman with unrestrained long hair, complained to us about the din in the breakfast room, which was due to elderly women speaking loudly to each other. She also had a tear along the inside seam of her pants. This did not contribute to our morning appetites. To be fair, the coffee (Douwe Egberts) was quite good, and the muffins weren't bad. But we really could have done without the view of the attendant's inner thigh.

Pros: The reception staff were generally helpful, and the hotel is within walking distance of the MAX (Yellow Line Delta Park/Vanport stop); plenty of parking; free shuttle to the airport; nearby restaurants, although nothing fancy (Shari's, a Chinese joint, another place with a bar); inexpensive; free wireless Internet in all rooms, and one public computer in the lobby; good people watching. Cons: This is manifestly not a well-managed property. Rooms not well cleaned; housekeeping infrastructure in shambles; highway noise; sub-par continental breakfast.

We stayed here for four (4) nights in August '07. After the first evening, we were wishing we stayed elsewhere. The hot tub was unusable. The free breakfast included ice cold hard-boiled eggs, and your typical breads, oatmeals, cereal, fruit, etc. The breakfast became unbearable by the third morning. Unless you are here for the speedway, or horsetrack, the location couldn't be anymore inconvenient. The available cable television channels are very limited. If you'd like to watch some t.v., and you have children with you, plan on spending $10, or more, to get kids entertainment. All in all, I wouldn't not stay at this hotel again. Primarily do to inconvience of location, and lack of ammenities.

....compared to the place I stayed in the night before.
This was a last minute find as I returned to Portland a day earlier than I intended and my original hotel could not accomodate me a day early. I found this hotel with the help of another Best Western desk clerk somewhere along I-5.
I had been quoted a price but when I arrived, I was given a AAA rate $30.00 less. The front desk staff was most helpful in offering suggestions for local restaurants---Elmers which is just across the parking lot from the hotel was very good. And the staff there was helpful as well. They also helped me in the morning with directions to Washington Park which was my destination that morning.
I found a very clean hotel room with a complimentary breakfast and customer oriented staff. On site parking was free which you find less often these days in larger cities.
I would definately stay here again if I find myself in Portland.
The only drawback I found is that it is located away from the city center but is closer to the airport.

We did the Park 'n Fly package here, as we have done numerous times in the past. The hotel has gone way downhill and stunk of cigarette smoke in the lobby.
We will never stay here again due to our experience with the shuttle driver. We had been on a red-eye flight from Hawaii. We arrived in the morning at PDX and immediately called for the pickup. When we called for the pickup from the airport they said he'd be 15 minutes. We waited for OVER AN HOUR in the freezing (literally) cold with two small children and a newborn baby.
When the driver finally came, he made it all the way to the Embassy Suites when he got a call for another passenger pickup. What does he do? He informs us he is going to TURN AROUND AND GO BACK TO THE AIRPORT! He goes back and we sat in the van for almost THIRTY MINUTES waiting for this passenger who never came! We have a screaming newborn, tired and starving kids who didn't sleep all night and instead of leaving, he drives out of the parking lot and then circles around and heads back into arrivals! We wait for the guy another 10 minutes and then he starts all over again. He circled around SEVEN TIMES before he finally called it off. My husband asked politely to please bring us back to the hotel so we could get on the freeway as we had a screaming (obviously) baby and miserable kids and a three hour drive home. The man got upset and said "No! I do not want to have to come back here for this guy!" Well, isn't that his JOB?!
Yes, it's been 6 months since this happened, but typing this is making me relive that miserable travel experience and it's still upsetting and to be honest, it was a little bit scary. We did not get to the hotel to pick up our car until almost two hours after our plane landed due to this hotel's incompetency and horrible shuttle driver.
I will stay at the Embassy Suites from now on...I'd rather pay the extra $150 to avoid this ever happening again!