Sunriver resort is like disneyland for adults - beautiful room - we really loved the porch, great (but expensive) food, and everything you can think of to do - relaxing with a great view, beautiful hike and bike trails, kayaking, tennis, golf, horseback riding. We did have a problem with checkout - the system charged us twice for each night, but as soon as I caught it, they removed the additional nights without a problem. Also, I can't say that the mattress was as good quality as other hotels we stayed at during our 10-day tour of Oregon. But Sunriver was definitely one of the highlights of our Oregon vacation.

Sunriver has been a favorite Mountain destination since I was in high school. We go back and forth between staying through the Lodge and staying in vacation rentals. This Labor Day we decided to splurge and stay in the highest end accommodations at the Lodge--the River Lodges. We left very frustrated and very disappointed--feeling like we had lost a favorite friend.

The problems started with the reservations. Twice called to get an e-mail confirmation and still never received (it might of helped with the problems at check out see below). The room was not in good condition--the leather had warn off much of the two large leather chairs and the grout in the shower was black. We arrived from Portland around 9:00 and it seemed stuffy in the room so we turned up the A/C and opened the door to the patio. Found two light bulbs out. Closed the patio door and went to bed. Realized about midnight that the A/C wasn't working. Pretty miserable night.

Called the next morning on both the A/C and the light bulbs. Looked forward to the normal delivery of orange juice with a paper and the coupon for coffee delivery. Had to call to get anything and then found out you could no longer get both just one or the other. Out of the four nights we stayed, 2 of the mornings the paper was not delivered until we called.

We were looking forward to a pleasant last evening with a good bottle of wine in front of the fireplace. After dinner, however, we returned to music blaring from the Great Hall and a tent right outside our door. When we called over to complain we were told that there were two weddings booked with live bands. When we asked if this was known at the time we booked the answer was yes and when we asked why didn't they advise us of the parties and/or move us to a location farther away we were told it was a "miscommunication."

The final straw was checking out. We were on a package which the front desk acknowledged when we checked. The bill, however, was totally wrong. Two different rates, no resort credits, and phone fees. The woman checking out was totally baffled with what to do--particularly after we reminded her that she also needed to credit some of the tax. We asked for a supervisor--Craig came out--it took him two more tries to finally get the bill correct including removing a telephone charge (he admitted that they were having problems with the system). All total it took us 30 minutes to check out. When I told Craig how disappointed we were in the visit and outlined the problems he just didn't seem to care.

Not once in the entire problem filled four days was there any acknowledgment of all the problems or even an apology.

We won't stop going to Sunriver but it will be a long time before we book again through the Lodge. From reading the reviews, it seems like this becoming a pattern of problems.

We really enjoyed our stay at Sunriver. Our family had lots to do, and particularly liked the bike paths and pools. The place is very well-maintained and is in a very attractive location. For those who are ready to pay a little extra to insure a great time, this is the place for you. Our only objection is that we could not get in our room on check in day until 5:30 pm.

I spent a week recently at Sunriver resort. And while I wish I could recommend this place as there are many nice things about it, the experience I had interacting with the resort staff was quite dreadful.
After a week's stay at the resort, I departed the hotel with wife and family in tow. I realized 2 hours after leaving that i had left behind my bluetooth headset. I immediatly tried to contact the hotel to let them know, telling them exactly where I had left it in the desk drawer next to the bed, and ask them to retrieve it and send it to me.
They have made it very hard to find a direct number to the front desk, and all callas have to be routed through a menu to get to a reservations desk. From there, I was transferred to the housekeeping and lost and found, to a voice message box where I left all of the details and asked to be called back. The next day I had not received a call back, so I called again. Still no person, just another unanswered voice message.
On the 3rd day I finally spoke to a person who said that they would immediately check it out. No call back. On the 4th day I called again, left a message in the same mailbox, then called back and asked for the head of the department to speak to. No person, just another voice mail box.
On the 5th day i spoke to someone who said they needed to talk with someone, but they were not there for two days, and that I should call back. Yes, they told me I should call back again. She said that they had found some kind of adapter (so of course I figured they had it and were storing it waiting for a guest to remember they had left something behind, instead of calling them in the first place)
On the 7th day I called back and spoke to someone who was supposed to be the head of lost and found, who said that they would go take a look at the room and see if it was there. Unbelievably they said they had not looked in the room at all.
Finally I had it and went to the head of the resort and left a voice message. I got a call back from someone later that day saying that they were sorry, but they had just looked in the room and there was nothing there. No sorry, nothing. End of conversation.
While the dollar value of the headset was not a lot, the resorts lack of responsiveness and follow-up is very diasppointing for a guest that spent almost a week at the resort.