My friend and I stayed at this hotel on Friday, August 6th for 1 night. We came to the area to visit Waldameer Amusement park, after staying the previous night just north of Pittsburgh, from a day at Kennywood park. We did not have reservations, and found this hotel via Waldameer's website. We contacted the hotel on Friday morning,and was told they have a room with 2 double beds, non-smoking for $100.00 / night plus tax. (note - checked the price on the hotels website for this coming Friday, and the rate is 79.99 to 89.99 - so, we were over charged 10.00 a night when booking on the phone). Anyhow, back to the review. We 'checked in' at the front desk around 10:30 am. Was given the room key, and told however, the room is not ready yet, and will be ready around 2pm. So, we decided to head out from the office for our day at Waldameer park. After a day at the park, and a late dinner, we arrived back to the hotel around 11:30pm. Went into the room, and, lets just say, the room was in an 'ok' shape. Nothing to brag about, - a little dingy, and drab. Closed the door, and the back (inside) of the door looked like it hadn't been cleaned in over a month. Dirty from general dirt and grime. The paint on the walls looked like it had seen better days too, and the carpet also showed its sign of age. This hotel hasn't been updated in a very long time, by the looks of the room. In my estimation, not worth the $100 per night we were charged. Well, we got some sleep. Woke up the next morning, and went to take a shower. Well, the 'inside' of the bathroom door again, looked like it hasn't been cleaned in over a month. Dirty and filthy. There were hairs on the bathroom floor, hairs on the walls, and general grime in the sink. The mirror had also seen its better day. Moving on to the shower / tub. There was hairs on the shower walls, and grime, and mildew stains on the shower walls. Again, very poor job of cleaning. I showered, came out, got dressed. My friend then took a turn in the shower. I then tried to check my email using the hotels wireless connection, however, I needed a password to connect, and there was no instruction card anywhere to be found. I tried to call the front desk to ask how to connect, but, guess what, the phone in the room didn't work. I picked up the phone, and it was dead. Tried to dial the front desk as instructed on the phone, and nothing - dead. About 15 minutes later, a knock on the door, and a guy said, someone was trying to call the front desk from this room, and kept hanging up. I informed him, I had tried to call, however, the phone was dead. He said I needed to plug the phone in. hmmm - If I had needed to 'plug the phone in' to get it to work, how did he know I was calling? So, it must have been 'plugged in' to work, but, not working correctly. Oddly enough, when checking the drawer where the phone sits on, there was a 'booklet' of info about this hotel - from 2009. This hotel used to be a Roadway Inn by Choice Hotels. It also listed area information, and hours and prices for Waldameer park - from 2009. This is 2010 - August of 2010, and they still have information from 2009 - and the hotel isn't even a choice hotel anymore!
We then proceeded to the office to check out. We then informed the girl at the desk of our 'problems' with the room, and asked what she could do. She said, basically, there is nothing she can do. I informed her, well, this room is not worth the $100 per night price they were charging, and requested a discount due to the filth of the room. Again, she said, there was nothing she could do. I then asked to see the manager. Our she went, and in came the guy who showed up at our door asking who was calling the front desk. So, we explained to him our situation, and he said, sorry, there is nothing he can do. Again, I said what a filth the room was, and he said, we should have contacted the desk last night. I reminded him, even if we would have tried to contact the front desk last night, the phone didn't work, His answer, well, I told you you had to 'plug it in to get it to work'. Again, we told him, things should be in working order when a guest checks into the room. Again, he didn't care, and said, there is nothing he could do. I asked to speak to his supervisor, and he said, he is the owner. I asked for a discount or a refund, and was told 'no, there is nothing he can do'. I then informed him he has no clue on how to run a hotel, and also informed him that I would be contacting the Better Business Bureau when I get home (which I have done).
I have since found out that this hotel did used to be a Roadway Inn, and that Choice Hotels dropped them from their chain. Hmmm - I wounder why - unclean filthy rooms, managers / owners who have a poor attitude in dealing with customers - no wonder why choice hotels dropped them.
So, bottom line, if you want to be treated like dirt, and stay in an over priced dump, then this hotel is for you, if not,
AVOID THIS HOTEL - your money is better off spent at an EconoLodge.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC