We stayed here in October of 2011 during an overnight trip to Hershey, bad bad idea. Upon checking in after a long night at Hershey Park in the Dark with two small kids, we were looking forward to a good nights rest, that never happened. The "manager" checked up into a room on the 1st floor right outside of the indoor pool....I thgouth to myseld "oh no", but took a breathe and hoped for the best. We didnt even make down the hall before I was run down by half dressed children screaming through the halls, not the kids fault, I blame the parents that allow their kids to behave this way. We entered the room anyway thinking its late and those children would soon have to go to sleep....wrong again.....as the kids proceed to knock on all the doors and run away....cute right? Needless to say, we filed out of the room and headed straight to the front desk where the "manager" had that "oh no, they are going to complain look" on her face. I told her the situation and I wanted to be moved to another room....and of course I get the ole' "we are booked solid"....I stopped her short and told her I know a lot about hospitality and I know you must have at least one available room at all times (in case of emergencies)......she said well we do have one room, but the TV doesn work....I told her I didnt care but I wanted the room and a discount, she unhappily agreed. We proceeded to our new room...on an upper floor.....and off to sleep we went.
I was so disgusted by this hotel, that in the morning we didnt stay for breakfast, as it looked meek at best.
P.S. I dont know anything about hospitality, I just did what I had to do to get another room...lol......and it worked!
Upper floor away from the pool
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 February 2012
I am extremely sorry that you were unhappy with your accomodations, however thank you for posting on tripadvisor.com. The hotel does not have "extra rooms for emergencies" and we offerred you the room that the TV was broken in it only because there were in fact no other available rooms in the building. We were at full capacity that evening and because of kids, pool, and noise- we are starting to close our pool at 10pm on busy nights to better ensure a quiet time of 11pm.
Report response as inappropriate
I am very sorry that you were unhappy. I am sorry that our other guests' children were noisy. Our front desk does make every attempt to keep kids and parents - happy and on the quiet side as much as they can. We are again- very sorry that you were unhappy.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC