I will try and find some positive points. Honestly, I will, but it may be difficult!
We arrived at about 8pm. The sole receptionist was on the phone but, to be honest, they did place the caller on hold after about 2 minutes to check us in. Had I been the person making the enquiry by phone I would have hung up. Why do they appear to only have one member of staff on duty at a busy time?
Walked up to the 3rd floor, lifts are not installed, although stairlfts are available to the 2nd floor. On entering the room (39) there was no doubting that cleaners had been in the room since the previous occupant left. The smell of bleach was overwhelming. It was reminiscent of entering a public convenience. Never mind.one can open the window. Mistake! All that did was add the smell emanating from the smokers shelter located directly below the window. Try to ignore the 70's/80's ambience of the corridors and rooms.
We didn't eat in the restaurant but, judging by the numbers of customers going through the bar (zero), neither did many others. To be fair they may have all dined earlier but the bored look on the face of staff would tend to indicate otherwise. A couple of drinks in a very much underused bar (3 other customers) and back to the room.
Time to use the en-suite bathroom. Toilet roll holder falling off the wall, trim panel missing from the front of the bath thermostat control, horrid cold and flapping shower curtains. Let's get this experience over and done with as quickly as possible! Oh, and forget the mould on the wall grouting just above floor level - I am sure that will be on their long list of things to do.
Back to the room. The aircon is an obvious adjunct to an older room. There is bound to be some noise inherent in this solution. But, if we don't like that noise, we can switch it off and open the window. Oh, we had forgotten about the smoking area comment above!
Which gives me the perfect Segway opportunity? Your room guide describes the hotel as located in the 'Leafy Worcestershire countryside'. No you are not. You are located on a busy arterial route in an urban area. A few trees around the asphalt parking area does not a countryside make.
The key to any stay, the comfort of the bed. One of the hotel's rare strengths. It could be tolerated, just. Only one pillow per side but others were kept in the storage area. (They would call it a wardrobe but, call me picky, but I imagine wardrobes to have doors). The duvet was tucked in under the mattress (what is that all about?) But a stress relief moment destroying that affectation resolved that.
Morning arrives. Early. Much banging around in the corridor from around 6.30am. Cleaners or noisy neighbours? Never mind we have the cooked breakfast to look forward to later on.
Down to breakfast at 8.30. Intercepted at the bar and asked our room number. That was the last staff contact for some considerable time and did really reflect the hotel's level of customer service.
A word of advice - get breakfast in your room. The room service menu offers you a far greater choice than you will get in the restaurant! (As we did not get room service breakfast we cannot confirm that is the case but their menu card does claim that).
On entering the restaurant. A few tables laid for breakfast, the rest for dinner. Those tables that were laid for breakfast had not been re-laid since earlier customers had left. Hey ho, we can convert a dinner laid table ourselves. No staff around to do it for us so we have no choice. Tea or coffee? Help yourself. From the the flasks on the buffet. Forget any idea of freshly brewed here. You want milk in that coffee? Take if from the adjacent plastic jug. No thermometer to hand but, a quick back of the hand test, would tend to indicate it was around ambient room temperature.
Cooked breakfast. Fine. Provided you want your eggs scrambled. No other eggs on the buffet. Perhaps you could request other eggs from the waiting staff? If so where were those staff hiding then? Clearly not in the restaurant. You want pastries? Fine - a couple of cold croissants resting on an open plate. Perhaps you would consider some fruit? Try if you want but too well hidden for us to find. (Maybe the waiting staff had them). Toast? Yup, throw some slices of the provided white or brown bread on the conveyor belt. It will be delivered well done on the outside and untouched on the inside. ie burnt but soggy.
Time to leave. Arrive at reception. Hmm, no one around, 5 minutes later, hearing staff laughing in the bar area, set off to search for someone to check us out. Receptionist arrives. Ask if they don't have someone on reception all the time. Claims she was just returning from the toilet. She was the one laughing and joking in the bar! Managers, you really don't know how many fs are in 'Professional'!
Would I ever stay here again? No. Would I ever recommend any one to stay here? No. Would I discourage any one from staying here? Of course I would. (Unless they had really upset me)
Any hints to the owners/managers? Yup, two. "Hello, This the 1980's calling. We want our hotel back". Or, "Hello. This is the 21st century calling. Give the 80's ambience and service the boot".
Avoid room 39 or any others overlooking the smoking area. Can not comment on any other rooms but don...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC