We got to the travel lodge at 5pm and discovered that you have to pay to park there. Not happy. We then had to wait for about 10 minutes for someone to come to reception to serve us. When the girl came we expressed our dissatisfaction about the parking costs and having been made to wait for service. Instead of being apologetic, the girl proceeded to argue with my husband about what he should have done of there was no one here. We then wanted to cancel the awful looking breakfast in a bag I had pre-ordered, because on seeing the contents it was not at all what I wanted. This was not possible. We would have to contact the booking hotline on a premium rate number. I asked to use the hotel phone - at least this was allowed. However, no joy in getting a refund as you have to cancel anything before 12 noon and of course we hadn't known about the quality of the breakfast at that point.
The most astoundingly awful thing was that the poor girl on reception was the only member of staff in the hotel and she was doing all the jobs! No wonder it took her a while to get to us!
The room was quite clean (although we did find chocolate under the bed that hadn't been hoovered up!) It was also warm. I also think having to pay for WiFi in this day and age is a rip off when we could go to the pub nearly and get it for free.
Our stay was spoiled by the hassle we had and a re still having trying to get a refund of our car parking and the breakfast that I never actually ate!
- Also Known As:
- Travelodge Bury Hotel Bury
- Travelodge Bury Hotel
- Travel Lodge Bury
- Bury Travelodge
- Bury Travel Lodge
- Travelodge Bury Greater Manchester
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