I have stayed here twice - once in Nov 06 and just recently July 07.
Firstly, check your booking. I made an early reservation for a wedding and requested written confirmation. When it didn't arrive weeks later I called to find that Reservations had no record of my booking.
November 06 - If you book a double room - ask specifically for a decent sized double bed. We were allocated a bed that was like a large single. We did get moved to a proper double on request.
Swimming pool is quite nice. However, my husband went to use the jacuzzi, sat in it and my 6 yr old niece was about to join him, when a member of staff rushed out to say it was being cleaned. We discovered it was full of cleaning agents - we think Flash or alike! Hotel didn't want to know and passed us from pillar to post trying to liaise with the 'Leisure Club' who basically just said we'll put it in accident book. There was no signage re the cleaning, no cordon and no advice given when we entered - so beware. We are in the process of writing formally to the hotel.
July 07 - On our more recent trip we were allocated room 51 - on ground floor. The room smelt. It turned out they were the old smoking rooms in what is the newer extension section of the original House. I ended up requesting to be moved as over the course of 12 hours I found 5 black beetles in my room. I reported it to reception who told me pest control would come to look - no offer to move me. I requested a room change and was upgraded to a lovely room (112 in the old house - these rooms are much better). This was dealt with quite promptly but I was offered no proper apology - although I must add they gave me that first night accommodation free. I was happy with this result but not the hassle you want when you're on a break!
I was offered my first night free - however, they had left it on my bill when I went to leave. It wasn't until I queried it was this taken off.
This hotel could be so much nicer but unfortunately has not been maintained in some areas. The original house has some beautiful features and the rooms in that section appear newer and much better maintained. However, the ground floor wing by the leisure club were not so good and certainly needs a makeover.
My stay was for a wedding held at the hotel. The manager dealing with the meal was very organised and the food was good there.
Breakfast in the main restaurant was okay - one of those breakfasts that looks good but isn't overly tasty.
Ardsley House is easy to get to and convenient for my use so I would use again but just a shame every time I go there's always something not quite right! The Hotel has ample parking and lovely grounds at the rear.







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