We stayed at the self-catering house, The Lookout, between Christmas and New Year - 4 nights only at a cost of £300 per night (this was already discounted). We were welcomed by the owner Tim and spent some lovely days in the Lookout. The location is fabulous and the standard of accommodation and kitchen appliances very good. A few minor improvements could be made - there was a very old cast iron frying pan that had seen better days. I'm not suggesting that all the pans should be new but when the part of the base totally burnt out, providing a pan (non-stick for about £20) would not go amiss. In fact, we actually went to Tesco to look at buying a pan and leaving it there for the next occupants - that's how bad the pan was. We did raise this nicely with Tim (was there another pan we could borrow) and although he did discuss it, an alternative solution was not offered. If you have small children (less than 5 years of age) it is advisable to pre-order your food in advance to be served at a certain time. Naturally it gets very busy at dinner time and the wait can be a little long for small children. The main part of the house is of a very good quality - the playroom excellent as is the lounge and dining room area. An area of improvement would be the swimming pool and the surrounds - the pool is warm but there are no self contained changing areas (other than the toilet itself) so you do need to change in advance. This is convenient for the apartments in the main house who are provided with dressing gowns and can come down the stairs with swimming gear on underneath. However if you are in the Lookout (separate building but only a few metres away from the main house), there are no dressing gowns supplied (as it's self catering) so you do have to come fully dressed as you need to go through the main entrance and past all the other communal areas before reaching the pool. As most people come with children, it would be useful to have some hooks on the swimming pool walls so that people can hang up their towels and clothes. When it's very busy, there are only two benches and a deck chair so space becomes an issue on where to place your clothes. Other positives include a customised children's menu (but if you were staying longer than a week, this would become somewhat limited), the proximity of the beach and some other wonderful nearby locations. Tim was very helpful in providing this guidance. I would agree that the value for money may be seen as an issue to some people, i.e. if you are used to the accommodation standard of Four Seasons (all hotels include breakfast) and other hotels of the same level. In comparison, it can seem expensive for what you get, i.e. as it's a cross between a semi self-catering and serviced hotel, it surprisingly does not include breakfast in the price. Paying c. £300 or more per night in comparison with other venues (peyrecaty, etc) in France (of a similar standard), the price per night is definitely higher. There is a charge for everything whereas for example at the Peyrecaty, there is a welcome get together drink every week where all the guests come together and are offered a free piece of cake, juice and wine/bubbly; there was less focus on money and more on the overall experience in order to encourage repeat customers (particulary if you are a brand new guest). As the Rosevine has a small team of staff, at busy times you do get the impression that you are part of the churn and small requests may be answered in a less friendly way but don't take this to heart. At quieter times, the level of service is very different and is more of what you would expect from a country retreat. Would we recommend this venue? Yes, providing you go with an open mind. A small venue shouldn't be compared with Four Seasons, etc. A final tip - we were disappointed with some damage we caused to the Lookout (bath overflowed) - kitchen ceilling and carpet outside the bathroom. We fully accept responsibility for this but were surprised about the cost of the painting the kitchen ceiling (not more than 20 by 20 feet). We were charged £160 for the painting (half a day's work for the Cornish painters) and acknowledge that the replacement of the carpet was definitely heavily discounted to reduce costs as much as possible. We do acknowledge and greatly appreciate that Hazel worked very hard with us to reduce costs as much as possible but we are still shocked that Cornwall painters charge £360 per day for painting. This shouldn't put you off from going but just be sensible that the charges for most items (food, etc) are on a par with London rates.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 March 2012
Thank you for your feedback and comments you make some good points in your report.
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We have replaced the old pan !
I am sorry you missed the drinks evening on New Year's Eve that we held for all the guests but you departed that morning... this is something we do each week in the summer as well.
Just a short note on the damage caused by the extensive flooding of the bath in The Lookout : The total cost of repairs to the kitchen ceiling, painting and replacement of 4m2 of sisal was £200. We do think that is a fair price. You mentionned in your last email that you wanted to come back this summer... I will contact you direct as we only have one week left.
Best wishes to you and the children
Tim and Hazel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC