TERRIBLE CUSTOMER SERVICE AND INCOMPETENT BOOKKEEPING. CHECK YOUR CREDIT CARD STATEMENTS!!
We were warned by Jim Thorpe locals about this campground but decided to stay here because it was cheap and when we stayed here last year, it was fine. With high hopes, we booked 4 months in advance: 3 cabins together for our family. We even requested specific cabin numbers and was told it was no problem. I confirmed our reservations a week before our trip.
First, our credit card had been charged twice for the deposit and after 3 phone calls and 2 emails, I finally got someone on the phone who rudely claimed it had been refunded.
Second, when we arrived at the campground, not only were our three cabins nowhere near each other, but two of the cabins were in the worst spot on the campground-right by the entrance-no trees, on top of the playground and pool and practically on the road. When I asked the girl at the desk why our request for three cabins together had not been honored, she said we could have our money back. I asked her where else we would stay since everything was booked and she just shrugged. I asked her why we had the worst cabins in the campground and she said that was our opinion. It was unreal. They were totally unapologetic and rude. Our family vacation was not at all what we expected, unfortunately.
While I was checking out, I overheard another family complaining about being charged twice and the employee said she couldn't tell what had been charged to their card, but wait a week and check back. That kind of accounting should be illegal!
Other reviews of this place are correct-the bathrooms are disgusting, the noise level is outrageous and the owners are unbelievably rude and ungracious. Not the place to take your family or spend a relaxing weekend.
- Also Known As:
- Jim Thorpe Camping Hotel Jim Thorpe
- Jim Thorpe Camping Hotel