First of all, the only reason this place doesn't get 0 stars is because it is not an option. My boyfriend and I had reservations for two nights this past weekend. After we parked in the parking garage on Friday night (4/13/12), we opted for the dirty service elevator because their escalator to the lobby didn't work. In the lobby, we checked in with "Eddie," the single rudest person I have ever encountered (and I work in a prison!). We had to yell to each other to check in, as there was a party with rap music blaring like a nightclub in the lobby. When we arrived in our first of 6 rooms, the light switch didn't work, the mini-fridge didn't work, the sheets and bathroom were filthy, and there was a feces covered plunger in our bathtub. We promptly got out the phone book and made reservations at another hotel, determined to get our money refunded. We were told that there was absolutely no refunds, and then shown 5 more equally dirty rooms (some on floors which had mostly no lights in the hallway). We are not picky people... this place was THAT disgusting. We returned to the desk and told the GM that we wanted our money back, that we wanted to leave. Our arguing back and forth for an hour and a half was little more than Eddie screaming at us, calling us names and telling us we were worthless (I don't even know how that was relevant in this situation!) He started yelling at another manager Duann, forcing her to check our room, even though she was off the clock. At this point, I looked over to see the housekeeping door open with the housekeepers taking shots of liquor out of bottles on a cart, which I assume were for the party. We must have one of the lucky ones on these reviews, because we actually got our money back. All we had to do was be persistant for 2 hours!! Please don't stay here, it's dirty, run-down, and in an unsafe setting. Save your money and time! Worst experience of my life.
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