Stayed here for a conference; room was overpriced. Room small, carpet had stains and was frayed in places. No sink and dressing area outside of bathroom. The "Heavenly Bed" was lumpy and seemed old. Booked an ocean view room which was $300 a night. Balcony overlooked roof of restaurant which had an extremely loud exhaust system on top. Could not sit on balcony was so loud we could not hear ourselves talk! Asked to be moved and they put us 3 rooms over. It was still loud and overlooked roof. We booked this room 1 in year in advance. I would never return to this Westin or recommend it to friends. We stayed at the Hilton in Hilton Head Island 2 years ago and it was much nicer.

I stayed here for a conference in April 2008. The conference rate was $249/night + taxes. I wouldn't have paid this for personal travel, but it was nice since the conference was taking place here.

Pros: You are in Hilton Head, very nice pool area, great workout room, clean, great wireless internet connectivity and friendly staff.

Cons: Cost was a little much given the accomodations and the food served was a little pricey for the quality. Food wasn't horrible, just wasn't that great either.

Since my family and I have vacationed on Hilton Head Island 4 of the last 5 years I feel qualified to give you the following advice. If you are staying for a couple of nights and you can get the rate down, I would recommend it. If you are staying more than a couple of nights, you can spend about the same money and get a 1 or 2 bedroom condo with much more space.

No major complaints- especially since I got this room for a great price on Travelzoo. (It was $129 on a holiday weekend) I will just give a quick PRO/CON list- hope you find it helpful.

PROS:
Pretty hotel
Upscale decor in lobby
Lovely tropical landscaping
Comfortable room/bed
VERY clean room
Nice bathroom
Right on the beach
Starbucks in the room and sometimes the lobby
Nice/helpful front desk staff

CONS:
1. Balcony was filthy- trash left on balcony
2. Balcomy was also flooded, uneven concrete floor had several inches of rain water setting.
3. Again with the balcony: instead of a railing it has a 4 foot high concrete wall- so if you sit on the balcony there is no view- except of the wall.
4. At 4pm all the towel carts were closed and locked in pool area-hunted for a staff member- finally found someone and they just shrugged- "sorry no more towels." I asked at the gym and she said they couldn't give towels out for the pool. So I had to drag the kids back to the room to get our bath towels- and of course that meant we had damp towels after our shower the next morning.

Still- I give this place 4 stars because it is lovely with comfy and CLEAN rooms- just a few improvements are needed to make this place fabulous.

This hotel is over 10 years old and the rooms have been renovated, but I noticed a lot of carpet stains in the common areas. My room was huge with a king size bed, small sofa, chair, desk and another chair. The seperate his/her closets were wonderful. Housekeeping was slow my first night. At 5pm, the room was still unmade so when I saw the workers, I told them to forget it and just give me fresh towels. The air conditioning unit was very loud. There are no vending machines, but a bottled water in the room is for sale at $5. The drinking water is awful forcing many guests to buy bottled water from the nearby grocery store. The water even made for bad coffee in the restaurants! The breakfast buffet at Carolina Cafe was excellent, but the food at our evening banquets was terrible! The bread was so hard it left hundreds of crumbs all over the table. Ask for a room near the lobby. This is a long hotel and we had a very, very long walk to the elevator before we could get to our room. This hotel is pet friendly and I saw lots of small dogs on the property. There are very few parking spaces. A golf course/club house is on site. Make sure you join the Westin Preferred hotel guest club to get free internet in the room. A small business center is available near the lobby with two computers. Free Starbucks coffee is in the room. The heavenly bed was very comfortable. Bathrobes were also a nice touch. This hotel is on the ocean and near everything on the island. Free hotel shuttle service is available to the mall. Check-in and check-out were fast!