We were in Hilton Head for a weekend anniversary trip. We checked into this hotel. We were given a double room that had a strong odor of cheap perfume, we called the front desk and asked them to move us to a king room. This room had a better smell still looked run down and in need of a makeover. We went out for dinner and when we returned to the hotel we moved the ice bucket and there was a large roach, we killed it and flushed it down the toilet. We debated as what to do. The more we stayed in there the more we scratched and itched. We decided to vacate the room and went to the front office to check out. The desk clerk didnt act like he was concerned. He just said ok, you are checked out. This is just down right nasty. We do not live with bugs at home and refuse to have to pay to stay in a room that has them.





Location (e.g., convenience, views)
Cleanliness





