We visited for a timeshare presentation and have been used to Gold Crown RCI timeshares. This hotel is definitely not up to this standard. It looks nice from the outside, but ... We were told they were remodeling but obviously our room had not been done yet. The furniture and carpeting was old. The toilet leaked from the tank. They were having problems with their phone system. Family calling us could not get through or leave a message. When speaking with the front desk, they tried leaving messages and they were promised they would be delivered but they were not. Also, service staff does not speak English and when they were told "no service" they kept knocking and disturbing. They also used the pool area to go back and forth, banging gates and clanging carts right outside our patio door. When complaints were filed with management, apologies were made but they acted as if we were making up the problems. Got the run around and this is terrible customer service. Would never stay here again!!!!

My family stayed for 5 days 4 nights for my sons graduation from the US Marines at Parris Island. We had a wonderful and perfect vacation. I can not compliment them enough on the service. Very nice clean rooms, great prices, and very hospitable. Breakfast was always wonderful and they had a great selection to choose from. It was close to all the surrounding areas that we had chosen for our vacation(Georgia and Charleston SC). I would highly recommend a stay here and we look forward to staying here again real soon.

We returned to Hilton Head after staying in Savannah a couple of nights. We didn't get time to do everything we wanted to do the previous week and were so pleasently surprised by Hilton Head last time, so we came back. Tripadvisor reviews didn't lead us astray last time so we tried it again. We also could not get in where we stayed last time, so we stayed here. What a huge mistake. We were very disappointed. The hotel and rooms (and the lobby which should have given it away) smelled of mold and mildew. The bed was old and not comfortable at all and the breakfast was poorly run. We had to ask for things several times and it took forever for us to get even a cup of coffee. While standing there we talked to others who were there and had been put in an area that was being painted and smelled bad there as well. The hotel is older and needs serious remodeling. I think I know why it is not a Residence Inn anymore. What a huge disappointment. We will always stay with our first choice or not stay at all anymore. Staying with name brand hotels at least assures you that some standards will be followed. Not at this hotel.

I was thrilled with how nice this suite was. Our suite had a King bed and a corner fireplace. What a nice romantic touch. The kitchen had a minimal amount of cooking utensils, enough for a short time. If you plan on staying a while and cooking you might need to ask for more. Our garbage disposal did not work but they sent a repairman right away. The hot breakfast buffet was great. They had a make your own waffle station with syrup and fruit. Eggs, pancakes, biscuits and sausage or sausage gravy were available everyday along with the typical cereals, bagels, donuts, coffee, fruit, juice, etc. It was far above average both in taste and offerings. The maid changed the sheets so fast my husband did not know what she was doing. This was after only 1 day. When she came the 2nd day prepared to change them again, we told her to just leave them. Each unit is furnished with a sleeper loveseat and a matching chair. Pretty comfortable for hotel furniture. The biggest disappointment was in the bathroom. There was very little counter space to set cosmetics, etc. They also offer a shuttle to the beach . Overall it is a wonderful, clean place to stay in a great location!