The rooms were ok but the hotel is doing upgrades from what i understand,they have a nice hot breakfast everymorning .most of the staff seemed very nice and had not problems gettiing what we needed.they also had free shuttle service to the beach that i thought was nice since we didnt have to look for parking.And the bus driver was very friendly and gave us some good ideas on places to see in hiltonhead.we would come back again it was worth the stay.

We flew from Ohio and stayed here since we had a relative graduating from Parris Island. The stay was ok and they were re-doing the lobby area so that was a plus that they are improving the property. The downfall however was an incident that my family and I witnessed. We saw a manager (male) verbally abusing the girl working the front desk right in the lobby area where everyone could see.

This was simple terrible and horrific experience and based on what we overheard I would not be surprised if the girl went ahead and filed a sexual harrassment case or something.

The management there need to be more professional in there standards and the way they treat employees. It did not leave a good impression on us. I am sure other guests will be sending reviews on this as we were not the only ones to witness it. Will never go back to this place.

The Park Lane Hotel and Suites on Hilton Head Island is probably one of the islands "best kept secrects". The hotel setting is quiet but not far from the best beaches, shopping, or dining on the island. All of the rooms have full size kitchens, fire places, and ours was a loft room with our bedroom upstairs-
So nice not to have to live in the bedroom for the entire vacation! We have rented several villas on the island, nice but you still have to keep them clean. At the Park Lane we had the same feeling of not being in a hotel but a home, the choice of eating in or going out but no one had to clean! And, every morning we could go down to a breakfast buffet. This hotel is also pet-friendly, that is very hard to find and still be at a nice hotel.
The entire staff was friendly and helpful, we enjoyed chatting with them every morning. The room rates are great, at some of the hotels on Hilton Head you pay just for their big name.
Quiet, comfortable, relaxing, we enjoyed the visit very much and will remember the name Park Lane Hotel and Suites next time we visit Hilton Head!

We visited for a timeshare presentation and have been used to Gold Crown RCI timeshares. This hotel is definitely not up to this standard. It looks nice from the outside, but ... We were told they were remodeling but obviously our room had not been done yet. The furniture and carpeting was old. The toilet leaked from the tank. They were having problems with their phone system. Family calling us could not get through or leave a message. When speaking with the front desk, they tried leaving messages and they were promised they would be delivered but they were not. Also, service staff does not speak English and when they were told "no service" they kept knocking and disturbing. They also used the pool area to go back and forth, banging gates and clanging carts right outside our patio door. When complaints were filed with management, apologies were made but they acted as if we were making up the problems. Got the run around and this is terrible customer service. Would never stay here again!!!!