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Park Lane Hotel and Suites: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 50 reviews
50 Reviews
5.0 of 5 stars
15
4.0 of 5 stars
16
3.0 of 5 stars
8
2.0 of 5 stars
5
1.0 of 5 stars
6
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#14 of 35 hotels in Hilton Head
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  • Hotel class: 3 of 5
  • Rooms: 156
Description: 156 room all-suite hotel located only 2.5 miles from Coligny Beach. Complimentary hot breakfast buffet daily and Social Hour (Monday - Thursday... This description is based on information provided by the hotel.
Address:
12 Park Lane
(formerly Residence Inn)
Hilton Head, SC 29928
Check Rates: £59 ($117) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Park Lane Hotel and Suites

( 22-26 of 50 )
“Excellent hotel”

Park Lane Hotel and Suites

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5 of 5 stars
Maryville
1 Apr 2008

We were very happy with our stay at the Park Lane. The room was in excellent condition and had terrific amenities. The staff was very nice and helpful and the hot buffet breakfast (free) was nice. It is obvious that the hotel is an older one that they are working on updating but they are doing a great job of it. The pool was very nice too even though it was cool outside the water was very warm and enjoyable. It was also nice to have a playground for our little one. We will definitely be staying here again if we are able to visit Hilton Head in the future!

  • This TripAdvisor Member:
    • Liked — the large kitchen area in our room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deedledee's Summary
Date of Stay: March 2008
Travelled with: Family with young children
Visit was for: Business
Age group: 25-34
Member since: 05 September 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Management Response
SheilaBaxley, General Manager
(Management representative)
17 Apr 2008
Dear Deedledee,
Thank you for sharing the experience of your stay at the Park Lane Hotel. I am happy to hear that you and your family were able to enjoy our heated pool and jacuzzi, as well as our playground. We hope you will choose to stay with us on your next visit to Hilton Head Island.
Sincerely,
Sheila Baxley
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £59 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Good Luxuary”

Park Lane Hotel and Suites

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5 of 5 stars
Columbus, Ohio
30 Mar 2008

I went to this hotel while on spring break with my wife and two young kids. The place was very nice with a very friendly and professional staff. The pool was heated and very nice. The jacuzzi is very large and hot. They were doing rehab and was not serving breakfast at the time. Thanks to the full kitchen, I made breakfast for my family every morning. There is a very small playground, but decent for my kids to want to play at everyday. The tennis courts (2) are nice and professional. It was good excercise for me and my wife. There is a basketball hoop out there that we did not use. They provided what was needed to play. The room was nice size and the mattress was soft. Everything was very clean as well. The maid did an awesome job throughout our stay. This place has nice rooms and I highly recommend it.

  • This TripAdvisor Member:
    • Liked — pool
    • Disliked — location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4realguy's Summary
Date of Stay: March 2008
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: 24 April 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Beach / Sun, Golf
Was this review helpful? Yes No
Check Rates
Average price*: £59 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice hotel suite and hot breakfast”

Park Lane Hotel and Suites

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3 of 5 stars
Columbus, OH
29 Mar 2008

If you are used to staying in hotels, then this will be a decent stay. If you are used to 1 or 2 BR condos, then you will be disappointed.

We stayed for 3 nights in a hotel suite, which was one room with 2 double beds and a fold out couch, a sitting chair, a full kitchen (full fridge, microwave, full oven, dishwasher), small dining table, and a full bathroom. Room cleanliness was ok, could've been better. The furnishings and decor were a little out-dated, but it appears that the hotel is under new ownership and trying to make improvements.

The pool was heated and was nice (chairs, tables with umbrellas, and towels provided). The breakfast was nice, too, with hot food. There are two tennis courts and a portable basketball hoop. There is a walking/bike trail but it runs along the main drag (rt. 278), which is a 4-lane road, and not very "scenic" unless you walk a ways toward the beach.

The management staff were helpful, professional, and courteous. The house-keeping and breakfast staff did not speak english, and were not helpful.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
burgett1034's Summary
Date of Stay: March 2008
Member since: 29 March 2008
Was this review helpful? Yes No
Check Rates
Average price*: £59 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“good value for the money”

Park Lane Hotel and Suites

18 Mar 2008
1/1 found this review helpful

The rooms were ok but the hotel is doing upgrades from what i understand,they have a nice hot breakfast everymorning .most of the staff seemed very nice and had not problems gettiing what we needed.they also had free shuttle service to the beach that i thought was nice since we didnt have to look for parking.And the bus driver was very friendly and gave us some good ideas on places to see in hiltonhead.we would come back again it was worth the stay.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark4488's Summary
Date of Stay: March 2008
Member since: 18 March 2008
Was this review helpful? Yes No
Management Response
SheilaBaxley, General Manager
(Management representative)
1 Apr 2008
Thank you very much for chosing to stay with us. I was pleased to hear that you enjoyed our complimentary beach shuttle and that our driver, Danny was very helpful to you.
We look forward to having you stay with us again in the near future!
Sincerely,
Sheila K. Baxley
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £59 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Poor Management!!!!”

Park Lane Hotel and Suites

1 Mar 2008

We flew from Ohio and stayed here since we had a relative graduating from Parris Island. The stay was ok and they were re-doing the lobby area so that was a plus that they are improving the property. The downfall however was an incident that my family and I witnessed. We saw a manager (male) verbally abusing the girl working the front desk right in the lobby area where everyone could see.

This was simple terrible and horrific experience and based on what we overheard I would not be surprised if the girl went ahead and filed a sexual harrassment case or something.

The management there need to be more professional in there standards and the way they treat employees. It did not leave a good impression on us. I am sure other guests will be sending reviews on this as we were not the only ones to witness it. Will never go back to this place.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarineDadOhio's Summary
Date of Stay: February 2008
Travelled with: Family with young children
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: 01 March 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I selected this hotel as a top choice for:
Beach / Sun, Shopping
Was this review helpful? Yes No
Management Response
SheilaBaxley, General Manager
(Management representative)
4 Mar 2008
I would first like to thank you very much for choosing to stay with us. I deeply apologize for the incident that you witnessed at our front desk area.
What started off as joking around between two employees and friends should never have happened. Two witnesses agreed that there was no harrassment of any kind that took place here. Sincere apologies were given to the parties involved. I do hope that you will reconsider staying with us again in the future. I assure you that this was a very isolated case and will not happen again. We are all human and must learn from our mistakes. Lesson learned. Sometimes employees become friends and we must know when to draw the line.
We do value our employees at our hotel more than you know.
Forgiveness is very important for us all to be able to offer to one another. We do hope that you can forgive us and give us another try.
Sincerely,
Sheila Baxley
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £59 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Park Lane Hotel and Suites

( 22-26 of 50 )
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Park Lane Hotel and Suites Address

12 Park Lane, (formerly Residence Inn), Hilton Head, SC 29928