We traveled 3 hours to the area. When we went to check in the gal at the front desk told us we did not make a reservation for a suite, even though we had. She continued on saying that she had never made a mistake before and basically told us she was right and we were wrong. She gave us no apology and when we went to the room she had reserved for us, it was a room with two beds; we had reserved a king bed. When we went back to the front desk she proceeded to tell us we did not reserve a king bed. My husband always reserves a king bed. We asked to speak to the manager and heard nothing back for days.
We were better off not staying there; the hotel smells like smoke the minute you walk in, the hotel is run down and is in need of some major rennovations.
- Also Known As:
- Fort Randall Hotel Pickstown
- Fort Randall Hotel
- Fort Randall Hotel And Casino