I have just returned home from what was to be a nice Sunday Lunch with my husband. I am still upset and in shock at the appalling manner in which one of the carvery staff spoke to me. Did you ever feel like you were invisible when being served by someone??? When I approached the carvery he was already angry and cursing away to another member of staff, something must have angered him before I got there. When he came to serve me he barked at me "what do ya want???" as if I was some kind of a nuisance. I said I want less of your attitude for a start, and somehow he was unable to see how rude and unmannerly he was treating a customer. He became very annoyed with my comment and continued to rant and rave, raising his voice and incredibly oblivious to his ignorance. I made a complaint to the manageress, she listened and said, yes,yes, yes to everything I said but left with the feeling she was letting everything I said to her go over her head. I will never return to this hotel again.
- Official Description (provided by the hotel):
- A warm friendly 3 star hotel in an ideal location. for business trips, family outings we just a fun weekend away we have it all.awarded for our food and service this is an ideal place to treat yourself ... more less
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