Where do I start? ......... I have been to Devon Valley 5 times in my lifetime and this last time was the worst by far. Petty rules that inconvenience the holiday maker, catches and surprises to make sure that they make the maximum amount of money. Awful smelly dirty accommodation ensuring that you need to buy plenty of cleaning materials from the overpriced shop.
As we went along with friends, we were in a caravan and they were in a separate chalet which allowed dogs. They were reluctant to show us their chalet out of embarrassment. an old musty damp smelling chalet that disparately needed demolition rather than filling with holidaymakers - the poor guys even had to pay for electric every day to light it up - in my view they would have enjoyed it more in the dark!
Dogs are welcome at Devon Valley ... well thats what they said when we booked. Our friends had 2 clean and well behaved dogs and were charged £30 per dog .... presumably everyone on the camp had to pay the same ..... and for what? Even the bar area would not allow dogs so our poor cousin had to sit outside drinking his pint in the cold and surviving off the frazzled and overcooked takeaway meals. The dog exercise area was so small that no dog could exercise ..... yes, it was just a dog toilet. Shamefully it was next door to some of the caravans on hire - I had to allow my dog to 'have his exercise' while some poor holidaymakers were sat eating and looking out of the window - EEEWWWWW!
There was no heated area outside to be able to keep dogs away from the holiday facilities and the restaurant would not even allow our cousin to pay for the same restaurant meals as we were having and take it away! In the end we had to have a dog rota when he wanted to get warm ...... how dog friendly is that?
WOW!!!! Children eat free on Wednesdays! In order to obtain the free meals, you have to order the kids meals from the "Captain DV" menu - herein lies the catch...... they don't give you that menu in the first place and when you get charged at the end for the kids meals they expect that you should have realised this ..... a costly mistake. In our case about £30 an no apology.
If instead you would like your kids to start learning a whole new street language vocabulary, send them to the takeaway to get something to eat. all manner of new words can be learned from the staff chatting (rather than serving customers!) I managed to catch a few F words, a C word and a W word while I was being ignored waiting to order food.
These guys seriously need to have a look at the way they run their camp, focus on a bit of customer care and listen to customer feed back. Some money that they take needs to be re-invested in their accommodation just to bring it up to standard. It is in such a lovely location that I'd like to say that I would go back again but to risk my money on a repeat performance of this last holiday would be silly - I will be looking at other sites around Shaldon in future.
- Also Known As:
- Devon Valley Holiday Village Hotel
- Devon Valley Holiday Village Hotel Shaldon
- Devon Valley Holiday Village Shaldon
- Official Description (provided by the hotel):
- Devon Valley Holiday Village is set in a stunning riverside location with suberb views of the River Teign. Our self catering chalets and caravans to suit all budgets, superb family entertainment, heated indoor pool and great facilities ensure you will have a holiday to remember. Ideally situated for nearby beaches and attractions, we are only 6 miles from Torquay and the fabulous English Riviera and a short drive from the dramatic tors of Dartmoor. ... more less