We stayed in the Gleneagles for three nights in February, had a fabulous time, first thing that strikes one is the grand entrance and valet service, the service is immaculate, we were given a room at the back of the hotel which had terrible views over the pool so I asked to change and was given a room in the new section of the hotel without any fuss, rooms are large with a great view and all you would want. On the first night we ate in Deseo which was very disappointing big bright gimicky restaurant with poor food, we ate there again on Sunday night and it didn’t improve. Sat night however we ate in Andrew Fairlie and it was superb, worth the trip alone. The bar was old style with a very friendly manager who knew whisky inside out, it is expensive but it is a luxury to sit drinking champagne in the afternoon. Breakfast was pretty good with plenty of choice. There is a row of little gift shops which are pretty tacky and really take from the tone of the hotel. The pool was only adequate as well as it was full of kids and I thought they should not have been allowed to the outdoor pool.

Overall I think it really is a wonderful place to visit and to unwind, I would recommend not straying too far from the hotel and just relax and pamper yourself.

I was lucky enough to stay in Gleneagles for my work Christmas do, along with my other half. The experience was fantastic from start to finish - excellent service, excellent facilities, great food...

There were 10 rooms booked for our party, and as there were insufficient standard rooms available on that date the hotel upgraded us all to estate rooms at no extra cost.

When we arrived the check in staff were delightful, giving us information on the hotel services and facilities, and the porter took our bags straigh up to our room, before showing us round all of the room facilities. We had brought Champagne with us, and room service were more than happy to send us up an ice bucket and glasses. We also had some trouble getting the TV to work, and after calling reception about this someone arrived to fix it within 10 minutes. The estate rooms were beautiful, with excellent bacthrooms, and very comfortable beds. The decor is very traditional, but tastefully done. It certainly won't be your thing if you're more into a sleek, modern, minimal look, but that's no what Gleneagles is about...

We ate in one of the private dining rooms and the food was delicious. The service was attentive, but never overbearining. After dinner we moved through to the bar, and again the service was excellent. After the bar closed we moved through to a resident's area and the staff continued to attend to us till after 2am.

We missed breakfast the next morning (due to the late night!) so we decided to have lunch in Deseo restaurant. It was full of very lucky people who had just arrived for the 10 night Christmans and New Year package! The food was good, though I felt it was quite exopensive for what you got - I guess this is fairly typical when eating in hotel restaurants.

After lunch we used the pool, hot tub and steam room, The facilities here are great, and are certainly just what you need after a late night with too much wine!

After visiting Gleneagles for the first time, I would say that it's certainly worth saving up and splashing out for a special occasion. It's very expensive but I do think it's worth it once in a while, as the place is beautiful and you are very well looked after.

I have been to Gleneagles many times over the last 20 years. Sometimes to attend weddings, sometimes to play golf, sometimes to dine, and sometimes to stay. Living only 20 minutes away I have also been a paid up member of the Club (I no longer am). I recently stayed with my wife and children, and the experience simply does not merit 5 star status. When we checked in at 2pm we were told our room was not ready, and had to wait until 3.15 until we eventually got in. The room was tired and dirty -a grape was found on the floor, and a used bottle-top left on the table. We were told that the porters would take our bags up to the room -we waited one hour and went down to collect them ourselves. Dinner in Deseo was appalling. We dined early at 5.30. We ordered the Beef, only to be told that they had none left, my daughter ordered one of the drinks on the menu to be told they had none left! My wife's steak had to be returned having asked for it to be well-done when it was in fact rare. The service was slow, and the restaurant full of screaming kids. The next morning, breakfast at 8.00am in the Strathearn was excellent with attentive staff. This may have been due to the fact that we were the first and only diners there! (it was a Monday morning). On deciding to go for a swim at 10.00am the pull was filled by a geriatric keep-fit group, excluding guests from using the pool. Forced to delay my swim until 11.00am as a result. I then went into the outdoor jacuzzi to be confronted by a noisy digger working only feet away from me. Inside the pool area a handyman was repairing woodwork, noisily hammering nails. I wanted peace and quiet and relaxation. None of this was available at Gleneagles. I have no problem paying top prices for good service and a quality product. Gleneagles falls well short....And not a single apology from anyone. Gleneagles was once a great hotel, but its time has passed and its arrogant stance of rip-off prices for second-rate services will not bode well for many of its clientele who travel the world and have experienced what real 5 star service truly is. My advice to its management team would be to get your act together and fast.

Best 5 Star in Scotland (and in many other countries too) by a long way. Leaves the others in its wake. If that isn't enough you can enjoy the best food experience you will have anywhere in the world by a little bit of planning beforehand and booking a table in Andrew Fairlies. Anybody who has been to a Michelin starred restaurant will know that a restaurant has has to be pretty good to get a star or two, the difference with this place is that as well as the imaginative menu, superb presentation and taste of the food together with an excellent ambience, you also get a staff whose approach is absolutely right from beginning to end, and whose main focus is ensureing that the customer has an absolutely first class experience. We loved it.