Arranged a family celebration for 3 nights using 4 rooms. As soon as we stepped in the door we were told the children (teenagers!) were not allowed in the bar area or the restaurant area unless they sat holding a menu so not a good start. They should really advertise the conditions of where children can go within the hotel as we would never have gone there if we had known. The two duty managers in particular could do with a course in customer care, not once did we see a smile. The two of them walked about all day with their faces tripping them. The hotel advertises "Wi-Fi" available but does not state you have to pay for it. but the Tullie Inn across the bridge gives you free Wi-Fi. The bedrooms are very basic and the showers are an absolute disgrace. You get attacked by the shower curtain every time and black stuff comes off the tiles when you are showering. This happened with all of the showers not just ours! In desperate need of grouting!! The continental breakfast was the only decent thing about the stay however the option of a full scottish breakfast or continental should have been in place as every other hotel gives you the choice. However Anne the breakfast lady was very friendly and very obliging, maybe some of the staff could take tips from her! Definitely will not go back and certainly would not recommend this hotel to anyone.
Region: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > West Dunbartonshire > Balloch
Ranked #1 of 1 hotels in Balloch
Price Range (Based on Average Rates): ££
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