We stopped at the kilcreggan hotel for a week and loved it , it was like walking into a big family home ,our room overlooked the loch . the staff were very friendly they even managed to provide a last minute birthday cake for my daughter , the food was fab and a good price too . The owner carol was great she pointed us in the right direction for things to see and do. We are looking forward to going back at christmas. ( AFTER READING THE OTHER REVIEWS I COULDN'T NOT WRITE MINE AS I COULDN'T BELIEVE WHAT I WAS READING) This hotel is a lovely place to stay

What a fantastic small hotel away from all the hustle and bustle and with great views of the loch and a good base for exploring. The food was scrumptious and we never left the restaurant without feeling full. We stayed in the family room which had plenty of room for all 5 of us. The staff were courteous and the management were chatty and couldn't do enough to help. We will definately be staying at the hotel again. The surrounding area is beautiful and there are lots of places to visit for the adults and kids.

We stayed one night in October 2005 and have vowed never to set foot in the place again. The non-refundable deposit, squaring the bill on arrival instead of checking out. The extreme rudeness of the proprietor, The fact that we were the only residents in the hotel that particular night we were given the smallest room. Having lived in the area and still having friends in the area, the hotel has gone from a warm and friendy place to a hotel that has no ambience and a proprietor whao can only be described as odious.

It is difficult to know where to start with such a dreadful hotel. FIrstly they insist on a non-refundable deposit when you book, irrespective of the notice that you can give, which, although wasn't a problem for us, set the tone that continued.

Bed and Breakfast at weekends is slightly misleading as the "Breakfast" is a tray of cereal (of which you have no selection), cheap yoghurt and orange juice and a croissant left in the room the night before, with a jug of milk. Unexplained is also the fact that there is a tiny plastic fridge in the corner of the room to put the milk in although the yoghurts would not fit in too. Consequently we left the milk out which turned rancid.

The 'superior' room is tired, with cheap decor and incomplete finishings. The shower didn't stay in place which didn't really matter as there was no hot water anyway.

They insist that you check out the night before you leave as they don't have staff on in the morning to check you out. Why not? Getting checked in was pretty hard too as you have to rely on someone who works in the pub to come out and find you.

Our friends were then charged extra on a Sunday as they had not checked out by 10.00 - not that there was anyone waiting to get into their room.

Even though they explained that they hadn't had their 'continental breakfast the night they arrived, as they had had to move rooms due to the smell of vomit in the room, that was not taken into consideration. In fact the suggestion was made that it was there fault as it was in the original room. You couldn't make this stuff up!!!

Please don't stay at this hotel. The staff in the pub and restaurant are good and friendly but the managment/owners are doing this on the cheap and it really shows, even in the way that they run the bar/restaurant with expensive food and a pathetic selection of wine.

For the pleasure of the above, we were charged £70 per night. What a rip off.