A beautiful location and characterful hotel.
The weather was great too. We booked a package which included 3 course set menu, one night stay and Welsh breakfast.
The room was fine but a bit tired, but we were disappointed to see just a standard size double bed in this 4star hotel.
Having seen the dinner 'sample menu', we were drooling over the thought of it. So we booked a table for 7.30pm. When we showed up on time we were told to sit in the reception area until our table was ready. The menu was seriously disappointing and bore no resemblance to the sample menu (for main course there was a haddock dish, a chicken dish and beef bourguignon), it was very ordinary. After about 5 mins. our order was taken along with a bottle of wine. We said that we did not want a drink before going to the table. For the next 20 mins. we sat outside the dining room looking in on our table which already had the bottle of wine on it. So, 8pm and we were called in. The bottle of wine was already unscrewed and we were not offered to taste it. Neither were we offered water although the glasses were there. The starters were small and very ordinary. We had to ask for extra bread. Main courses ordinary. Sweets were unexciting so we asked if we could have cheese, they obliged although it was not on the menu. A plate of what looked like offcuts arrived and I needed to ask for plates and then knives!
The result was a very disappointing evening.
The staff were friendly enough and the hotel has good potential. But they let themselves down seriously with the dinner.
Breakfast was excellent.
The grounds/gardens were not tidy and the lawns needed a good cut.
We would not stay again
- Also Known As:
- West Arms Hotel
- West Arms Llanarmon Dc
- The West Arms Hotel Llanarmon DC, Wales
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