My wife , 6 year old boy and i stayed here for two nights 18/19/ july 2012, First impression on walk to room was musky smell and creaking floorboards in the cramped corridors, We booked the family room (30), first look at room was like going back in time 30 years to when i suspect this room was last decorated, on inspection of the bed linen found washed but still stained sheets from previous occupants, one pillow case looked like a previous occupant had had a nose bleed, and although it had been washed we could still clearly see the red stain, maid changed the sheets no problem to be fair but was not impressed., Windows in this "family" room, were below knee height and rising making it very easy for a toddler running around to go through the window if he fell close to it.
The sign above the toilet says this is a saniflow toilet, whatever that means, what we found out that night is that everytime the loo is flushed, or the bath emptied, the plumbing makes loud noises , the thin walls between adjoining rooms, exacerbates the noise from other rooms, at 2300 hours we were unable to sleep due to the television in the next room,i dont think the occupant had it rearly loud, just that the walls are paper thin, breakfast poor, plates the size of saucers.
All in all, we would not go back to this hotel if offered an all inclusive free holiday,
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 July 2012
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Thank you for taking your time to provide your feedback regarding the hotel. I am disappointed that your stay with us was not all that it could have been.
I would like to take this opportunity to apologies on behalf of the hotel and its team for your stay.
I do agree that the pillow case would have also left me unimpressed, we use an external company that does all of our laundry., we are investigating this and putting in measures with our room staff to ensure this does not happen again. Unfortunately in this instance the external laundry company we use has let us down and it is our business and reputation that has suffered as a consequence. We were also unaware of this incident and although we are certain a similar incident will not happen again, we have notified the chambermaid staff to make us aware if it ever does.
We are a family hotel and are renovating our rooms on a continual basis. You are right in noting that some of the floorboards may creek, the building dates back to the 1730's and has been transformed from an old inn. Our guests generally appreciate the rich history surrounding the hotel. Each room is uniquely decorated and offers an individual personality so to speak, unlike a purpose built chain hotel.
Thank you for pointing out the possible hazard from the window in your room. After investigating, it has become apparent that the safety bars were removed when the bottom half of the window was secured, these have now been replaced.
Saniflow systems operate in older buildings like this, where there are no other sanitary provisions available. We only have a few of them in the front of the main building.
We have never had a complaint regarding our breakfast before; in fact if you read previous reviews you will see that guests note how exceptional it is. The breakfast plates aren't the size of saucers,that is simply untrue, our breakfast is also a buffet so guests are welcome to enjoy as much as they like.
We do offer our sincerest apologies, it is procedure that upon check out we ensure the guest is pleased and happy with their stay, perhaps if you would have brought up your issues then or even during your stay we would have resolved them. Unfortunately in this instance you chose not to mention anything to us, as a result it's difficult to resolve the issues.
However, once again do accept my sincerest apologise and thank you for your feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC