Arrived on July 4th with no reservations. As a platnum cardholder they gave us a suite. This hotel is remarkable for the the area. We went from the worst Best Western in Gatlinburg to the best BW in Pigeon Forge. The room was tottally spotless, well equipted, very roomy, and I felt at home. I cannot speek highly enough about the front desk clerks as they was phenominal in my every need. My Parents was staying in Pigeon Forge also at another property on the other end of town, My Father, a Veteran, and my Mother disabled. When I asked the front desk for an additional parking pass so My parents could watch the fireworks they was very happy to accomadate me. This is a very large property with 2 outside pools and an indoor pool. breakfast was of average fair but good and plenty. Hostess made sure of it. We arrived to breakfast just before they closed and they ran out of waffle mix, but the hostess made up a batch just for us. Wish they could expand the breakfast a little bit by adding eggs and a meat.
I see other reviews saying outdated TV and amenities but ours had a flat screen and was very well stocked with amenities. The only thing outdated was the color of the tiles in the bathroom.
Prices was a little high, but it was the 4th of July and can be expected to a certain extent.
Any time I visit the Pigeon Forge/ Gatlinburg Area I will definitly be staying at this BW.
Property is very well laid out with a tunnel leading to a back parking lot which has access to a backroad that takes you to the Old Mill area or Dollywood without making you go on the busy strip. NICE!
I would like to see it more updated according to other reviews because the service and room I got was of the BW Plus or BW Premier type hotels.
- Also Known As:
- Best Western Plaza Hotel Pigeon Forge
- Best Western Plaza Hotel
- Best Western Pigeon Forge
- Pigeon Forge Best Western
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