As I pulled up to the Valet we were greeted with a familiar face and a smile...'Mr. Brown good to see you again sir.' The entire Staff of The Magnolia Hotel in Dallas, Tx has always treated my family & friends with kindness and respect. And I have'nt even gotten out of my vehicle yet and I already feel like a celebraty. We were helped with our bags and proceeded to the front desk to check in. Once I walk up with I.D. and CC in hand I have already been recognized and greeted again with smiles and well wishes.-(Side Note - I just recently underwent a Total Hip Replacement and The Magnolia Hotel were kind enough to allow my family members stay with My Wife As I Underwent the procedure, for a reasonable rate.) I get a few winks and 'Congratulations' from the staff because they all know we are here to celebrate our 13th Wedding Anniversary. I sent an Email to Mr. Juan T. Morales with a couple special requests that could help me make this Anniversary the best! So the entire staff knew already of what was waiting inside our room, but my Lovely Wife did not!
I have been to The Magnolia Hotel several times since our 1st visit there in Dec 2009. And EVERY visit I find something greater about the Magnolia I didnt before. This time its the Food Prep Staff. The Pictured you see at the bottom of this review comes from a simple request: 'Mr. Morales, could you help me suprise my wife with a make shift Wedding Cake? Like the cake we had on our wedding day? It had 3 tiers of twinkies, zingers and cup cakes.' Well, to my amazement, his Food Prep Staff went above and beyond this simple request. The service we recieved throughout our 2 day stay at The Magnolia Hotel Dallas,Tx was courteous and kind. Always a helping hand around every corner. And I do believe the atitiude and atmosphere of the staff has rubbed off onto the patrians of the Hotel. Helping hold elevators so no one will be left behind, helping with directions and sitting around the bar or table sharing stories. This hotel makes a person feel comfortable the second he is greeted at Valet or as he walks through the doors. My many experiences here have been a bit mixed because of my job and persona but if I need to stay in Dallas over night, I will always stay at The Magnolia Hotel because its simply the best.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC