My husband and I stayed at the ZAZA on March 17th and had a fantastic time. Upon checkout I looked at our billing and it was correct except for the $8.00 tip we had charged to the room at breakfast. The front desk person told me that was ok, that it would post later.
However, a few days after our stay, I reviewed my credit card billings on line and saw a $93.00 additonal charge from the ZAZA. I immediatley sent an email asking what the charges were for. I got a response and was told that (name omitted), front desk manager, would contact me. This was on Thursday, March 22. As of Tuesday, March 27, I had heard nothing. I sent another email and the response was "(Name omitted) took care of this." That is all fine and good, but I wanted an explanation. After a couple of back and forths, the following is an excerpt from the email I received from (Nameomitted), Guest Service Representative:
." I’ve attached a copy of your folio with these charges represented. Now, I went ahead and removed the mini-bar charge and posted it as a user error. But as far as the $8 tip at the Dragonfly, I am unable to authorize a credit for that transaction. If you would like to further discuss the charge, please, call me at the front desk and I’ll be more than happy to connect you to the General Manager at Dragonfly. I hope this issue has been resolved and if you have any other questions feel free to email me directly. Thank you for your patience. I hope you have a wonderful day(: " First of all, I never contested the $8.00 tip. Secondly, perhaps it is just my take, but it makes me feel like the hotel has given me credit to appease us; that they feel we ate, drank or whatever this stuff was that was charged to us. We ate, drank, used absolutely nothing form the mini-bar.
We have stayed at the ZAZA for years and will really miss staying there.
- Also Known As:
- Zaza Hotel Dallas
- Hotel Zaza
- Official Description (provided by the hotel):
- Located in Uptown Dallas, Texas, Hotel ZaZa is a luxury boutique hotel that features concept suites, day spa, meeting facility, vacation packages, and fine dining. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Tablet Hotels, Loews Hotels, Cheap Tickets, Preferred Hotels, Amex, Travelocity, Hotels.com, Asiatravel.com Holdings and Tingo so you can book your Hotel ZaZa Dallas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.