I have to preface my review by noting that I only stay here on business and not for a vacation. The location makes it convenient but hardly an area to go out and explore. The Westin is rated as a 4 star class hotel. Many reviews have questioned that. You have to know what the stars mean as it relates to hotel classification. It does not signify levels of superiority of service. It merely is the travel industry's way of saying that this hotel has lots of amenities like meeting rooms, conference areas, full service restaurant, etc. I have been a number of 2 star hotels that have better service than 4 star hotels, it just depends.
That being said it does offer a better stay than lots of similar priced hotels in Dallas. I have stayed at a bunch in the North Dallas area and the Westin is my favorite. Better beds and room designs than Courtyards, Marriotts, Hiltons, and the like in this area. I particularly like the bed, dual shower head, overall room design and cleanliness since most floors have been updated or are going through this process.
I know they have had problems with the elevators and that can be frustrating but they supposedly overhauled them all. It took several visits for me to notice a difference but now I do, they are much better.
I have never eaten here so cannot rate the food or service and do recall prices being steep. No different than many city hotels. I do like the exercise room which has a good number of machines and is much more spacious than other chains.
I also like the valet parking since I have no idea where the self park is. Yes it is expensive but worth it if coming and going on business. I also like the rooms they have. I have had one that offered a treadmill in the room and another with a stationary bike in the room. Prices overall are pretty reasonable compared to the $140 a night at a Courtyard in Dallas, if you get a good corporate rate. Even at regular price it compares favorably for me to a lot of the full service 4 star hotels around town.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC