“Horribly managed, horrible house keeping and worse, they will steal your stuff!!!”
First off, they forgot to charge our card, so several weeks later, after we thought we had paid a huge bill for the 4 nights hit our card.
Second, we were next to the Janitor closet and heard slamming doors and the house keeping talking and laughing loudly super early in the a.m. Not to mention the slamming of the stairwell door. Luckily my two year old sleeps hard.
Thirdly, rude, rude, rude STAFF.
Lastly, accidentily left our daughters baby blanket (made by her grandmother who recently passed away) and when we called two hours later, they would call us back when our room was cleaned. Then, I had to call THEM back, only to hear that the blanket wasn't in there. I KNOW IT WAS there, I had that and my snuggy folded on top of one another, YET my snuggy was there!!!! CRAP!! I was devastated as was my two year old when she didn't have who blanket. I'm devastated by this and the owner Diana is horrible. I tried like heck to get it back, sending my Mother-In-Law there to talk and attempting several calls. Nada. No sorry EVER!!! Just, "we are not responsible for lost or stolen items, ma'am!" They couldn't care less. Finally, I liked them on face book, just so I could try to get someone to care, I thought I'd get somewhere, only for the regional manager to call Diane and tell her to take care of it. She then called, in her message was mad that I had done that. I told her she didn't ever apologize or show any human sympathy
. They are just horrible people....I WARN YOU, STAY SOMEWHERE ELSE!!!
stay away from stairs and janitor closet and any floor with rooms above. So noisy!!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC