My husband and I have stayed at the Residence Inn before, several years ago and we couldn't have been more satisfied. This past Christmas we spent a week there and was very disappointed. We were there three days and on Sat.(Christmas Eve day) the plumbing in
the bathroom was completely plugged. I went to the frontdesk and was told that it would be two hours beforeanyone could check it. They offered another room across the hall or in another building. At 6:30AM we were moving our things to another building. A staff
member told us that it wasn't the first time they have had problems. Also on Christmas Day we were given a sack on the door with extra coffee, a set of towels and soap since the manager give the staff the day off. We missed the notice due to the move. I also
noticed a desk clerk sleeping at 7AM and a staff member was feeding his family at the evening reception. I notified Marriott and the hotel manager e-mailed to say she was sorry for our displeasure in our stay. I told her we would not be staying there again. The place needs to definately improve in upkeep and maintenance.