I made reservations for this hotel in Sept. 2011 for March 2012, for one night before we left on a spring break cruise. I reserved a one bedroom suite through the Country Inn & Suites website. When we checked in we were given a standard room and when I went back to the front desk, they were less than enthusiastic to help me. They said I must've booked my room through Hotels.com because they only had a reservation for a standard room. Luckily I had the print out from the Country Inn & Suites website showing what I actually reserved and the manager, quite begrudgingly, gave us the correct room. Another issue with this hotel is the lack of parking, I seriously doubt there is enough space in the lot to accomodate the guests actually staying in the hotel, much less anyone not staying in the hotel that is utilizing the "free" cruise parking. So when we tried to find a spot in the lot there were none and there were vehicles in made up spots all over the lot, but there was no place for us, so my husband when to the front desk again and asked about parking. He was told we needed to find a spot on the street. All the nearby street spaces were taken, probably by other guests that couldn't find spaces in the actual parking lot. We ended up having to park about a block and a half away from the hotel, in a not so great area, and it made us both really nervous. The next item is more minor and just shows general lack of concern for customer service. The hotel has a small laundry room, it is $1.75 to wash and $2 to dry and $2 for any type of detergent or softener. The hotel laundry only takes quarters and there is no change machine so again we went to the front desk to ask for change. They told us we need to provide our own change that they aren't responsible for that and that if we didn't want to leave the hotel we could buy $1.50 sodas from the pop machine and get the change! The next morning we went down to get the complimentary breakfast, the kids stayed in the room and my husband and I went down to get some food, The breakfast area is extremely small and there was no space for us to sit so we were going to take our food back upstairs and we were told no food outside the breakfast room, by a not so nice lady working in there, when we pointed out that there was no place to sit she said we could wait someone would leave soon enough. Then finally at checkout, which is supposed to be at noon, they deactivated our room cards at 11am so getting the luggage down to the car a block and a half away was another hassle as someone had to stay in the room at all times so we could get back in. When I informed the front desk, the girl said "Oh OK" and didn't offer an apology or anything. I really thought this was the end of my dealings with this hotel, unfortunately no. When we returned from our cruise, I came home to another set of messes. Between the time I made the reservation and the time we stayed, we switched banks, I had one small outstanding check at the old bank so the account was still open. When I checked into the hotel I gave them the card from the new bank and told them it was a different card than I reserved with. On my checkout papers it shows the last four digits of my new card, yet they somehow managed to charge the card I reserved with, which resulted in an overdraft on the old account. As if that weren't a enough, there was also a random $25 charge that was not reflected on my final bill causing not one but two overdraft charges. At that point I called the customer service line, they contacted the hotel and the hotel told them that we took a pillow so they charged us $25, we didn't take anything from the hotel, we were leaving on a cruise. The customer service line said the hotel would have to settle the dispute, and given the level of customer service I have experienced there, I am sure there is no hope. The customer service line said the hotel had two days to get back to them and then they would get back with me, that was a week and half ago and I haven't seen a refund to my account or heard from them at all. I personally will never stay in this hotel again and I would not recommend it to anyone. The level of incompetence that I have experienced with this situation borders on negligence and I wouldn't wish it on anyone.
Find another hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC