Although my reservation was made 3 months in advance on an AmEx card that had not been cancelled or expired in 33 years, they cancelled my reservation during a huge show (OTC) and lied, first saying my room was not guaranteed, then changing it to my "card was expired." (neither situation is possible if making online reservations!) They offered a lower quality replacement room at Homewood, a sister property almost a mile away, but had no means of getting me there (I had dismissed my cab) -- their shuttle driver retired for the evening (8pm) and was not answering the phone.
Days later they conceded that they had overbooked, but did not alert me of the cancellation although they had means and at least 5 hours to do so. (I could have at least taken my cab there!) As I protested my poor treatment and their lack of courtesy, the desk clerk threatened to deny me access to a replacement room. When I finally got the attention of a hotel manager and the hotel group's area manager, both said, "this happens often in our industry," (first time for me in 35 years!) and stated that an apology and replacement bed is all they needed to offer.
I suspect the management uses this strategy to ensure bookings at their less desirable properties during big events. If you plan to stay near the Astrodome, (or anywhere in Houston) be warned about staying at any Extended Stay / Homestead properties owned by this group.
- Also Known As:
- Extended Stay Deluxe Houston - Med Ctr-Reliant Park Hotel
- Extended Stay Deluxe Houston - Med Ctr-Reliant Park Hotel Houston
- Extended Stay Houston
- Houston Extended Stay
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