Looked forward to our stay after reading all the wonderful reviews on tripadvisor. I have mobility issue and handicap parking here is horrible. We could not find any marked spaces near hotel entrance, only near the theatre entrance as they share the parking garage. Hint: head to level 3 of garage to directly access level 2 (lobby) of the hotel. Encountered housekeeping issues as there were green stains on sheets which had to be changed. The following day we did not receive housekeeping service and by 5:00 had to request service twice. The front desk staff apologized and we were suprised when a bottle of wine arrived with apologies for the inconvenience. The continental breakfast is average and the lounge was suprisingly dirty both mornings we ate there. The furniture in corridor leading to lobby is shabby. Bathroom is very small and cleaning was spotty. On a positive note, the location of hotel is near great restaurants, shopping, spa and movie theatre. My husband loved the sectional in room where he could stretch out. Bed was comfortable. However, I would not choose to stay at this property again.
- Official Description (provided by the hotel):
- Located near Houston's Energy corridor and the Westchase district, in West Houston’s CITYCENTRE development, Hotel Sorella CITYCENTRE is a sophisticated modern boutique hotel. Ideally located, and within steps of sophisticated retailers, dining, entertainment and nightlife and nearby outdoor adventure in the form of jogging trails, biking paths, parks and recreation. Hotel Sorella offers 244 guest-rooms, suites and Penthouse suites. Hotel Sorella offers luxury and sophistication and is the perfect choice for for a romantic getaway, a short or extended business trip, or a group or conference. ... more less
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