Beautiful place without a doubt, great location and it could be one of the best around. Service.... terrible, inn keepers missing in action, breakfast is better at McDonalds, no need to sleep at night... a huge humming, tractor engine like noise will make sure you don't. We stayed there for one night and run away. Again beautiful place but no attention to detail... simple things like your toilet running all night long, or a TV so small that wasn't even worth turning it on.
My parents could not sleep due to a humming noise all night long, while we had to deal with the running toilet. Then before going to sleep I had to turn all the lights off... in hallways, empty rooms, living room etc. These people just don't know the meaning of "energy savings"
We never saw one person there to greet us or even ask if anything or everything was Ok.... of course not until they had to collect the $125/night rate. We had to called them for that... then shared the noise problem and the toilet situation... the lady did apologized -very briefly- but that's as far as that went. As an innkeeper she should have known better. You go to a place like this to rest! At least that was our goal. Obviously that was not the case here. Particularly with my parents who couldn't sleep all night with the noise. Almost $300 later (for 2 rooms), we felt frankly ripped off.
And did I mentioned my parents only view out of their room was insulation board from the under construction "monster" home? 5 feet or so away from the only window in your room?! Granted, it is out of their control but in fairness to THE PAYING GUEST they should have mentioned it.
Finally, the place lacks at least one courtesy bottle of water, my parents had a tiny 14" TV placed at an almost 90 degree angle from your bed.... no individual AC or heat control, four times I had to go out to the main hallway to turn the heat down... at $125/night !?!? You get a lot for at La Quinta.
Two words: STAY AWAY. These people only care about collecting the money, not your comfort, nor customer satisfaction.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
bobbydon, Owner/Innkeeper
(Management representative)
13 Feb 2008
Management Response: We sincerely apologized to this guest at checkout for humming noise and running toilet, all other items were never mentioned. We would have appreciated opportunity to investigate humming noise and fix running toilet at time instead of at checkout, all other comments/complaints made in public forum and not to us. We cannot fix what we do not know about. This is a well-maintained old Victorian structure, and some things do go wrong with it, but fix all when known. The Humming Noise: Innkeepers/Owner had air unit set on Heat at 65-67 degrees, based on 35 degree outside temp, setting confirmed at 10pm. Checked on guest’s father 9-10 pm to give small heater in case he got cold, indicated he was fine. Guest/reviewer admittedly adjusted temperature controls all thru night. Checked air unit and temp after guest’s departure, determined settings changed from Heat 65/67 degrees to A/C Cool 50/55 degrees, and heard low hum in said room, but definitely not tractor like; would not have prevented someone from sleeping. Hired A/C Heat service person: he determined that when an air handler is set to A/C 50-55 degrees in 35 degree cold weather it freezes unit, damages flywheel and produces a low hum. This is an isolated problem; we will put locks on all seven (7) a/c heat controls to maintain guests comfort.
Running Toilet: Apologized to guest and thanked him for telling us. Toilet fixed.
Missing in Action: Guest knew it would be a self check in that day. Most guests are personally checked in, except after hours, or when we have personal commitments. Personally checked on these guests, had breakfast cooked for them, and then saw them at checkout. We are a semi-monitored Inn, guests know we live on site, can reach us by intercom, business line, and two cell numbers.
Lights in Inn: We leave lights on for safety of all guests. We conserve in many areas in order to run an efficient profitable business, as long as it does not sacrifice comfort and safety of guests.
Bottled Water: Good suggestions, now offer bottled water on first night of stay.
TV too Small: Yes, the TV in said room was small. In process of changing all TV’s to flat screen LCD’s.
Ripped Off and Only Interested in Collecting Money: We do not rip anyone off! To the contrary, all of our rooms are reasonably priced. No apology made for taking care of business. We gave this guest a $40 discount off one room.
Breakfast: Our breakfast was fresh and plentiful on said morning, offered 3 types of breakfast breads, 3 types of cereal, oatmeal, Danishes, coffee cake, muffins, freshly sliced fruit, bananas, yogurt, waffle, Cajun scrambled eggs w/ sausage, and biscuits and gravy. Also, coffee, juice, teas, and milk. Breakfast menu spelled out on website and in confirmation.
For anyone who reads both reviews it will be quite obvious that the negative review should not have been posted by guest. We have been a family run business for 21 years, are well-maintained, and are constantly updating. We have a beautiful Inn and a 99% satisfaction rate and high return guest rate, we get rave comments from our guests every week with emails to back it up.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC