The Crowne Plaza River Oaks Hotel in Houston Texas was absolutely the most AMAZING hotel experience i have ever had!!! I wish all hotels were as wonderful as this one is!!!! My mom & i arrived in Houston on July 3rd to go to MD Anderson to get a second opinion as she has lung cancer. So it was a stressful trip to begin with. Our first contact with the awesome staff at this location began at the front desk to get checked into our room. We were very warmly greeted & welcomed ( with a huge enthusiactic smile i might add) to the hotel by Tara Riginio! It is obvious she takes great pride in her job & this hotel. She promptly checked us in, & took our luggage & literaly showed us to our room!! When i offered her a tip for helping us, she graciously refused it. When i told her we appreciated all her help, & wanted her to have the tip, she informed me it was not necessary as she did it out of the grace of her own heart. Wow i thought she has a big heart for such a tiny person!!!! This only began our amazing experience at this hotel. We then went down to the restaurant to eat, & the waiter was wonderful!! I unfortunately don't remember his name, he was the tall waiter, had his hair pulled back into a ponytail, & was very warm & wlecoming & pretty much did anything he could to make our meal a pleasant one!!! The whole housekeeping staff does an awesome job cleaning the rooms!! Theres nothing like walking into a spotless room!!!! Whenever we needed anything they promptly delivered it with a smile & asked if we needed anything else, & if we did to please not hesitate to ask. And last but not least was the awesome valet staff!!! They were amazing too they did anything they could to accomadate us whenever we needed to take their shuttle. We did not have a rental car, so depended on this wonderful group of guys to take us where ever we needed or wanted to go, & we knew they would be back to get us at the exact time we had discussed on our ride with them. The one person that sticks out in my mind with this staff is Alberto. He always asked how we were doing & if we needed anything, how my mother was doing. He was very pleasant & respectful to talk to. I had the opportunity to talk to him several times when i went outside & he had a few minutes to spare. All of the valet guys were very much gentleman, helping us in & out of the van, & especially for my mom with her oxygen tank. All of the people at the service desk were wonderful to work with. In addition to Tara there was Jackie Frank, Anna Maria & Chris just to name a few. Everytime we encountered any of the staff at this location we were always very pleasantly greeted, asked how we were doing & if we needed anything. Honestly, i have never in my life been so respected & welcomed to a hotel as wonderful as the Crowne Plaza Houston River Oaks!!! I have also never been called " maam" so much as i was during our stay with them. Even when we checked out on July 14th, the wonderful treatment did not stop. To the valet guy that arranged a taxi for us to take us to the airport, thank you sooo much!!! We had a very comfortable ride!!! When we checked out the valet driveway was very busy with many people coming & going, but he worked things so he was able to come to our room to get our luggage for us & load it into the back of our taxi!! If i ever have the opportunity to come to Houston again, i will be staying at the Crowne Plaza Houston River Oaks, & i will highly recommend them to anybody that asks my opinion!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 July 2012
Hello Annette M,
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OMG!! The best hotel experierence you ever had?!!! That is the best compliment we could ever recieve. Your raving review is so heartwarming!! I love the enthusiasm you have for our hotel and staff! Our staff is the best in town and I love reading success stories. Your review covered all departments. It is so nice that our whole team helped make your stay a memorable one! I will pass on your kind words to all of the staff that you mentioned by name. I know they will really appreciate that you took the time to recognize their hospitality. It is our pleasure to serve you and we hope to see you back very soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC