I travel on business and live in hotels 5 days a week all across Texas and in several other states. Recently I returned to Kilgore and checked in to this hotel. I was greeted by name, with an apology that my regular room was not available.They remembered. Wow! They had another room that was just as nice ready for me. I was compelled to write this review in recognition of this fine hotel and wonderful staff.
In early 2010 I worked a 3 month project in Kilgore and stayed in this hotel and got to watch it ran. When the project was complete, I moved out of the area and on to other projects. No mater where I stayed, I longed for the comfort, conveniences and hospitality I had grown accustom to in Kilgore. Comfort Suites Kilgore is one of the nicest and definitely the best value hotel I have ever stayed in.
Location! Location! Location! The hotel sits back off of Highway 259 Business so you don't get all the highway noise like you find in many hotels. It's nestled in behind Chili's which is very convenient. Working late in your room? Give Chili's a call and they deliver to the front desk. Need to unwind a little? Walk over to Chili's for a drink, no need to drive. Great place to meet family, friends or collogues, then walk back to the room safe and sound. Walmart and CVS are also in walking distance,
Quality! Walk through the front door and you are greeted by creative, modern design, and a great smell. This place is always spotless. Every room in this house is a suite, spacious and plush. Although the hotel is a couple of years old, everything still looks brand new. Nice furniture, GREAT mattresses. Great Decor.
Relaxation! The hotel has a nice exercise room, and is also located in an area that has some very nice roads for walking and running for those who like the outdoors. I was running near the hotel early one morning and ran right up on 4 white tail deer. The hotel hosts a cocktail hour a couple of nights a week that invites guests out of their room to mix and mingle in front of a 50 inch TV. Don't be surprised if the general manager or owners stop in to visit and share in the festivities. They really know how to run a great business.
The Staff! Check in day or night, you want be disappointed. Committed. Professional. This 4 person desk crew lead by an energetic general manager is top notch. They all take pride and ownership in the hotel and go above and beyond to meet their guests needs and keep the hotel rated first class. They make it a point to know their guests. The "English gentleman" even remembered what news I liked to watch and would change to it when he saw me coming when no other guests were around. Wow! I have seen the staff cater to specific needs such as printed direction for wedding parties and special events, romance packages for Valentines and special occasions, favorite beverages at cocktail parties, etc. Truly amazing.
Value! I Have stayed in hotels for more then double what I pay to stay in this hotel and no where near this nice. Even without the Choice Points, this hotel is well worth every penny they charge. I am not sure how they can do all that they do for what they charge. I wish I could move it with me everywhere I go to work, and play.
Honestly, I don't think any rooms are bad.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC