Don´t stay at this hotel. We were robbed (almost assuredly by the hotel cleaning staff) and the management did nothing to help us- they just asked for the keys to the room if we weren´t going to continue our stay.
We arrived on a thursday afternoon and, shortly after, left our room (locked and windows closed) to go to the beach. Upon returning three hours later, our door was still locked and there was no sign of forced entry. Thirty minutes later, when I went to get money out of my wallet, i found that my money, credit cards, camera, and passport had all been stolen. My friends money, credit cards, and passport were also stolen.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
edu william, manager
(Management representative)
21 Mar 2007
Dear umichMadrid,
We felt the incidence that you have had enormously, so we have commented with the consulate. However, it is not certain that we have passed and we neglected the subject. It was the police, and they did not see indication that it could have been the staff. You arrived at 15:45, and the staff leaves the complex to 16:00, when you were in the apartment. You had a safe in the room that we offer free with a responsible insurance . The staff left the complex keys in the office, and is certainty of it. We had been 20 years working with the same staff, and we have never had only a problem. It is more, all the internal valuations and external that do to us, they grant the greater score to us in the treatment of the staff. I understand enormously your malaise by this incident, because one was short break that surely enjoy to the maximum, but I do not believe that we have been some guilty in it. In any case, I am thankful to you that you have written here, because thus I can have contacted with you and to comment the situation openly.
you are invited to return when you prefer, and thus to be able to verify yourself who the staff this to help them and to do the most comfortable the vacations there to them, and not to obstruct them.
Regards,
Eduardo w.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC