Stayed for a week mid November - booked into the Cleopatra Palace and decided to upgrade to a upper story room with a large balcony and plunge pool. Unfortunately, only got sunshine very early morning. Requested a change of location - and was accomodated as soon as a suitable room came available. (Worth while checking room aspect when booking) Staff all very courteous and helpful. Stayed on a B&B basis - food excellent. Facilitiies on site very good and a good beach in front of Hotel. Lots of off site restaurants to choose from suiting every taste. Would come back again.

I just arrived from this trip and I can tell that I was very disappointing with the global service.
Food always the same, dirty glasses, cups, forks, spoons, plates (I did find some sugar packets in the middle of the cleaned plates) and so on... The waiters were not very friendly (maybe because they were working 16 hours a day!) .
This is not a good place to bring your kids also.
Just terrible for the price we've paid and the service we actually been delivered.
All the things work if we complain! It's not supposed to happen this way!
My advise is : complain and you will be well served!

The Mare Nostrum Resort in Tenerife consists of five hotels within a walled complex. Last year we stayed at Cleopatra's Palace but this time we tried the Sir Antony Hotel. Although some Trip Advisor contributors felt this hotel was a bit "tired" we found it to be absolutely fine. Ground floor rooms especially are delightful as they have small terraces leading directly out to the gardens and grassed pool area. The hotel staff are exceptional and should be rewarded for their genuinely friendly attitude to guests. They went out of their way to be of assistance. Although guests at this hotel can access all the facilities and attractions of the other four hotels in the complex, the other hotels' guests cannot access the Sir Antony making it more exclusive and private. Just over the wall is a fabulous beach and a resort-owned beach bar where the high quality food caters for all tastes. We highly recommend their gaspacho and bocarones. The complex is within five minutes walk of a huge range of designer shops and wide variety of restaurants from Italian to Indian and of course Spanish. Well worth a visit!

We were due to stay in the Med Place on the 18th of May, but when we arrived we were upgraded to the Julio Caesar due to building work around the pool at the Med Palace. The Julio Caesar was an impressive hotel with a lot of marble. Our room was spacious and clean. The best part of the hotel was undoubtably the breakfasts which were amazing! They included almost everything you could want, pancakes, cakes, pastries, cheese, fruit, cooked breakfasts, sparkling wine...

Our main disappointment was that we had booked to go on the hotel's whale watching boat on two different days, but on both occasions the trip was cancelled as a result of strong currents. The decision to cancel was always taken at the last minute, meaning there was little chance to revise your plans for the day.

Overall, a good holiday in a really nice hotel, with very pleasant staff.