This hotel looks very nice, the flowers on every balcony are beautiful and give a very cheerful appearance but here the cheer ends I am afraid. We were checked in by a stoney faced man who spoke very little but sighed a lot. On reaching our basement room which smelled of cigarette smoke we were horrified to realise that this dark smelly room also never saw sunlight so we asked to be moved. We were told by another grumpy man that the only alternative would be to pay 12 euro per person per day for a pool view room and apart from this option the hotel was full. We refused the option so he said "well you can have a noisey front room then but you won't like that either," Noise doesn't actually trouble us so we took that option and we didn't mind it too much in the end. All of the management staff either in reception or in the restaurant are rude and surley, although the waiters, waitresses and cleaners are fine. This hotel does not cater for British people though, English is the third or sometimes fourth language spoken and Germans and Italians get priority, excursions for Brits dont't even pick up here you have to go up the hill to catch the bus even though Thomsons Holland etc. pick up from the hotel. There is no British T.V. in the rooms although there are plenty of German and Italian stations, in this day and age there can be no technical reason for this, I just don't think they want to bother. I think that it is a disgrace to charge for pool towels as you can't even use the pool in the afternoons because it then becomes full of drunken, noisey Italian men who were actually throwing sunbathers into the pool without any intervention from the management. Safes and mini bar access also comes only at a price.
The loaction is the best part of the hotel.
All in all we felt as though we were just an inconvenience to the hotel and welcome was the last thing we felt.
- Also Known As:
- Gala Tenerife Hotel
- Hotel Gala Tenerife
- Gala Hotel Tenerife
- Lti Hotel Gala Tenerife/Playa De Las Americas
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