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Nylo Plano at Legacy: Traveller Reviews


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67% Recommend
3.5 of 5 stars 68 reviews
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Not My Kind of Place

Nylo Plano at Legacy

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3 of 5 stars
New Jersey
20 Oct 2009 | Trip type: Business, Solo travel

I stayed here on the recommendation of the company I was meeting with for the week because of the hotel's close proximity to its office. When the cab pulled up gto the place, my first thought was that it did not look like a hotel, but rather a factory.

While getting checked in, I looked around the "lobby" which was grey, dimmly lit, and had an exposed air conditioning unit and duct on the ceiling. The desk staff was pleasant and took the time to point the direction of the free gym, the restaurant, and elevators. I went upstairs and navigated through the narrow, winding hall and found my room.

The room itself was disappointing. It was narrow and small. The amount of furniture inside made it difficult to move freely about. The floor, walls and ceiling were done in a "stained" grey concrete finish. The ceiling had exposed metal and PVC piping and the bathroom was simply a section of the room divided off with some drywall and a sliding door, leaving a 2 foot section near the ceiling open to the rest of the room. The decor was kind of Avant Garde and the lighting was dark. My room had a window facing out to the pool area where they played music at night. The walls were not very insulated as I could hear the music and even the person in the room next to me taking a shower. The concrete walls and floor made the room very cold and adjusting the thermostat did little to help. The floors were also very slippery especially in the bathroom and bathroom towels did not dry out when hung up.

Although the hotel has a shuttle, if you don't have a car, you are pretty much stuck at the hotel. You can call a cab but I found the cabs to be a ripoff at about $75 to go the 20 miles from the DWF airport to the hotel when I got there. The restaurant was decent, although the chairs were uncomfortable and the set up is more conducive to a lounge than a dining establishment.

The housekeep staff did a terrific job. The room was always immaculate when I came back from my meetings and the free WiFi and free bottled water was a nice touch.

I paid a discounted rate for the room which was a considerable savings but the NYLO is not worth its regular price. I won't go out of my way to stay there again. If I was meeting with the company again at their Plano location, it would be silly not too because of the location but that is the only reason why I'd return.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Business
  • Travelled with Solo Traveler
  • Member since 06 February 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from Jason Tyson, General Manager
(Management representative)
22 Oct 2009
Thank you for your review and thank you for staying with NYLO. Our hotel has a strong sense of design which we understand will not appeal to all. We appreciate you commenting on the pleasurable interactions you had with our staff. We hope to see you on a future visit to the North Dallas area, and we'll be happy to accommodate you in a loft facing away from the pool courtyard. All the Best, Jason
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: £113 (year-round)
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Cool, fresh and affordable

Nylo Plano at Legacy

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5 of 5 stars
Chicago
17 Oct 2009 | Trip type: Family

We love Nylo because of its modern, fresh look. The service is great and there are no extra charges related to parking, internet etc. Great value!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Travelled with Family with Teenagers
  • Member since 14 October 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: £113 (year-round)
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Cool hotel but wouldn't stay here again

Nylo Plano at Legacy

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2 of 5 stars
Louisiana
11 Oct 2009 | Trip type: Friends getaway

My friend and I booked this hotel for a weekend getaway to go shopping. NYLO is in a good location and is definitely unique. The rooms were clean, and the bed and pillows were comfortable. However, as others have noted, it is a very noisy hotel.

On our first night, there were people speaking loudly, people screaming (as if in terror), and general playing in the hallways. The walls must be very thin. I'm not a light sleeper, but the screams definitely got my attention. Our second night was so bad that we checked out at 3 a.m. and drove the 3.5 hours back home.

The reason the second night was so bad is that a fire alarm went off around 2:30 a.m. We entered the hallway and heard rumblings of it being a false alarm. The front desk told us not to worry about it and that they would call us if we needed to leave the hotel for any reason. Once the alarm finally stopped, we got back into bed only to have the alarm go off again! It was obvious that we weren't going to get any sleep, so we left in order to spare our eardrums from the alarm. Upon checking out, there was no "we're sorry for the disturbance" which smacks of poor customer service in my book. (A simple "I'm sorry" goes a long way in my book.)

We were told that the fire alarm went off because someone was smoking a cigarette on the first floor. Given that this hotel has a very popular lounge and that smoking often goes hand-in-hand with drinking, I can imagine that this would happen again; therefore, I will not be staying at this hotel again.

I would recommend this hotel only to persons who will likely hang out at the lounge downstairs all night.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Travelled with With Friends
  • Age group 25_34
  • Member since 11 October 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from Jason Tyson, General Manager
(Management representative)
14 Oct 2009
Thank you for staying at NYLO Plano and our sincerist apology for the fire arlarm disturbance. Unfortunately, as a result of another guests shenanigins, flooding occurred in the guestroom over our fire alarm panel - disabling our ability to quickly silence the alarm. The problem has been fully resolved. We hope to have the opportunity to provide you with the proper NYLO experience. With Best Regards, Jason - General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: £113 (year-round)
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Neat place to stay, but make sure they charge the right amount!!

Nylo Plano at Legacy

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4 of 5 stars
Dallas, Texas
9 Sep 2009 | Trip type: Couples

This is a pretty cool & unusual place to stay ... we really enjoyed ourselves. The bed was very comfortable, the shower was good, but the A/C seemed to quit working during the middle of the night. I had seen on Trip Advisor prior to our stay that people had issues with charges. They quoted me one price, but when we checked in - the rate was higher. They did make the corrections and I thought all was good. We visited the bar and paid cash, but they then added those charges after we checked out. It took NUMEROUS calls and weeks to get the extra charges credited back to my credit card. Also, be aware that this tends to be a party place. Ask for a room on the outside of the building, otherwise you might be hearing music and voices until the wee hours of the morning.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Age group 50_64
  • Member since 29 July 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: £113 (year-round)
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Hotel with a twist

Nylo Plano at Legacy

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5 of 5 stars
Metroplex
11 Aug 2009 | Trip type: Couples

We live locally and just a get-a-way Friday night. Stopped by, and sales rep showed a room. Many pastel colors all around and geometric shapes. Staff friendly, room clean and on 5th floor facing pool heard NO noise. Went to Bob's Steak and Chop House one mile down the road (yummy) for dinner, then came back an watched a movie. We enjoyed our 24 hours retreat from the DFW insanity. We belong to the "senior citizen crowd" and have stayed at the best and the worst. Don't expect room service or an ocean view or a casino. If you just want an good place to crash with shopping an restaurants close.......for 70 bucks/per night.....this place is different and great.
Pets allowed which is a turn off for us. Lewisville, Texas

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay August 2009
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Member since 11 August 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: £113 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Nylo Plano at Legacy Also Known As

  • Nylo Hotel Plano
  • Nylo Plano
Address: 8201 Preston Road, Plano, TX 75024