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Best Western Roanoke Inn & Suites: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
2 of 5 stars 8 reviews
8 Reviews
5.0 of 5 stars
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4.0 of 5 stars
1
3.0 of 5 stars
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2.0 of 5 stars
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TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#3 of 3 hotels in Roanoke
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  • Rooms: 58
Description: Situated only 4 mi from Texas motor speedway & Alliance Airport, close to DFW Airport - On Hwy 114. This description is based on information provided by the hotel.
Address:
337 Dorman St
(formerly Microtel Inn & Suites)
Roanoke, TX 76262
Check Rates: £40 ($75) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Best Western Roanoke Inn & Suites

( 4-8 of 8 )
“Don't trust this hotel”

Best Western Roanoke Inn & Suites

13 Mar 2008

I reserved 11 rooms for a one-night Sat. night stay for our sports team, calling the hotel directly one month in advance. Five days prior to our reservation, I called and spoke to the manager to confirm the reservation and drop the number of rooms to 9. I was told the rooms were being held in my name and that Thursday would be the latest I could cancel for any reason. I called on Wednesday evening and was told that I was only booked for ONE room and that they had no more double rooms available on Saturday. When I spoke to the manager, he informed me that the rooms were never reserved because I never game them a credit card, which I was never asked for. You would think during two separate phone calls to book and them confirm the bookings, that might have been mentioned if it was necessary. I've booked many rooms for our team with other hotels and have never had this problem. It also seems strange to me that they had a reservation for ONE room without a credit card, for which the manager had no explanation. There was no apology; the manager just kept saying it was my fault for not having given them the credit card (that I was never asked for). Poor management is obviously the problem, and I will NEVER recommend this hotel to anyone.

  • This TripAdvisor Member:
    • Liked — Nothing
    • Disliked — Poor management
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
texastunes's Summary
Date of Stay: March 2008
Travelled with: Large group or tour
Visit was for: Other
Age group: 35-49
Member since: 13 March 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Check-in / front desk
Would I recommend this hotel to my best friend?
No way!
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Sporting event, Other
Was this review helpful? Yes No
Check Rates
Average price*: £40 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not worthy of the Best Western name”

Best Western Roanoke Inn & Suites

17 Sep 2007

If you're only going to sleep here and you don't mind the odd smell and hard bed it's okay. Our room was tiny. The shampoo bottle was half empty. Not sure what chain this used to be but it definitely isn't up to Best Western standards.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texan's Summary
Date of Stay: September 2007
Member since: 27 October 2004
Was this review helpful? Yes No
Check Rates
Average price*: £40 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“You get what you pay for...”

Best Western Roanoke Inn & Suites

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3 of 5 stars
Dallas area
10 Aug 2007

I and a colleague stayed here one night while we attended a conference nearby. It was okay. The room was clean and cold (in Texas in August that's important!). The towels and bedding aren't real fancy but they were clean and inviting after a long day of sitting in a conference. We paid $80.00 for the night. The front desk staff was okay. 'Had to ring the bell to find 'em. The breakfast was extended continental breakfast - waffles, breakfast rolls, cereal, bagels, milk, coffee, etc.

The hotel is a little shabby in places but not dirty or overly worn. The curtain in our room was sagging, the night light in the bathroom was burned out.

For what we paid we were happy. You don't get the Ritz-Carlton for $80.00 a night. You get a functional place to sleep until you can get back to your conference the next day and then head home.

  • This TripAdvisor Member:
    • Liked — The air conditioning was COLD!
    • Disliked — A little shabby.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ls1202's Summary
Date of Stay: August 2007
Travelled with: Business colleagues
Visit was for: Business
Age group: 50-64
Member since: 09 June 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Great pool scene, pet owners
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: £40 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Don't Stay Here”

Best Western Roanoke Inn & Suites

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1 of 5 stars
Houston, TX
27 Jun 2007

Don't stay here if you can afford to spend more! The renovation to this motel was only bedding and carpet in the rooms. The sofa and chairs in our room smelled like dirty feet. The common areas, halls, elevator, etc. smelled and had old walls and carpet. The bathroom in the lobby smelled like urine. The breakfast buffet was the worst I have experienced. No food to choose from, coffee undrinkable, garbage overflowing, no napkins. Looks like they went to the local convenience store for a few food items. Also, the exercise room is no bigger than a large closet and has no a/c, the vent was covered over with a steel plate! It was at least 85 degrees in there as it is summer in Texas. The ice and vending room on the 3rd floor is closed down and being used by the staff as a storage closet for cleaning.

Lesson is: if you they are going to renovate, serve breakfast, provide an exercise room, etc. DO IT RIGHT or don't provide these things at all.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karenpy's Summary
Date of Stay: June 2007
Travelled with: Spouse / significant other
Visit was for: Business
Age group: 50-64
Member since: 05 April 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location (e.g., convenience, views)
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: £40 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Stayed here for a couple of nights...”

Best Western Roanoke Inn & Suites

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4 of 5 stars
houston, tx
24 Mar 2007
1/1 found this review helpful

We stayed here after looking for area hotels close to the Marriott Solana. The property used to be a Microtel Inn and Suites, but now it's been recently renovated and is now Best Western. If I hadn't known about its past history, I would've thought this hotel was recently built. Rooms were clean and spacious, and the property was well-maintained.

My only complaint about the property was that the back door wasn't working properly. My key card to unlock the door wasn't needed as the door was always unlocked. For security reasons, I would've much preferred that management look into this issue .

  • This TripAdvisor Member:
    • Liked — spacious, clean rooms
    • Disliked — broken lock on rear door access
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
txflip's Summary
Date of Stay: March 2007
Travelled with: Spouse / significant other
Visit was for: Business
Age group: 25-34
Member since: 20 November 2004
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
People with disabilities, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: £40 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Best Western Roanoke Inn & Suites

( 4-8 of 8 )
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Best Western Roanoke Inn & Suites Address

337 Dorman St, (formerly Microtel Inn & Suites), Roanoke, TX 76262