First off, the front desk people were very quick and friendly upon check in. They have a little C-store which is nice, but I noticed some of the bagged chips were way out of date. I notified the front desk clerk and he said ok, but I noticed the next day they were still there. I also noticed that he was folding towels in the back office. This is very disturbing, who knows what kind of activities go on in the back office, shouldn't laundry people be doing laundry? I asked him about this and he said it was standard procedure for front desk people to fold the hotels towels. Also right after helping me and using his dirty keyboard he went right back to folding towels... ACK!, this should not be! There's a reason you have housekeeping, if you don't have enough people, then hire some help, don't be so cheap!
The rooms looked nice as they have recently been remodeled, but it is clear the maids are either rushed or not doing their job, because little things, like around the fridge and stuff things are very very dusty, like they've never seen a duster type dusty. I realize you can't see that without looking close, but it makes me wonder what else I'm not seeing that isn't getting cleaned. I should also mention that I had to have front desk help to operate the TV, and even they couldn't get the remote to work with the DVD player. I had to operate the DVD player manually, which means no skipping previews and no closed captioning, which I found really irksome.
The lite dinner was actually pretty decent, the breakfast was less decent. I can't help but say... it just seemed dirty. And the guy that looked 20 running the breakfast just wasn't the friendliest guy around. The food itself seemed... well reheated like it had been used the day before or something. I only ate a little bit, I couldn't handle any more. I've stayed here before years ago and things just seemed to go smoother. I can't quite put my finger on it, maybe it is just hard economic times, everyone at the hotel seemed to be trying hard, but in the end they just came across as stressed, like they all thought they were about to lose their jobs or something, it was really a downer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 August 2012
Thank you for your feedback. I apologize for your experiences during your past stay. Our front desk staff does have many tasks they are responsible for. However, the most important aspect of their job is to delight our guests, which from your response seems like our front desk associate tried to do at least during your check in. I appreciate you comments regarding laundry and the c-store. I will pass these on to my GM as I believe they are training items that will help us provide even better service at our front desk.
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I am happy to hear your experience was good with our light dinner. However, I will also be passing your comments onto our kitchen staff regarding breakfast. Cleanliness in all aspects of our hotel is very important, and something we take pride in doing well. We will review with our kitchen and housekeeping staff to remember the little things in the rooms because as you mentioned they do matter in overall impressions.
Thank you for staying with us in the past and recently. I hope you will give us an opportunity to delight you in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC