My husband was having surgery at UVA Hospital. I booked a room beginning on Sunday night and asked for an open ended reservation with an expectation it would end on Friday or Saturday. The desk clerk said this would be no problem, but apparently entered into the computer as ending on TUESDAY! Consequently, my room was re-booked beginning on Friday night. The hotel staff were very unhelpful and the corporate office said it was just my word against theirs -- so here I am spreading my word about their ineptitude. I have found another room for the remainder of my stay, but the last thing I needed was such horrible customer service during this stressful time.

36 Reviews
23 Reviews
10 Reviews
71 Reviews
22 Reviews










Cleanliness
Check-in / front desk





